Shariefa Langford

• Directed daily store operations, ensuring smooth opening, closing, and floor readiness.
• Supervised associates, delegated tasks, and maintained service standards across shifts.
• Scheduled staff coverage to support traffic patterns and operational needs.
• Monitored inventory levels, coordinated replenishment, and reduced stock discrepancies.
• Trained team members on POS procedures, product knowledge, and customer engagement.
• Resolved customer concerns promptly while protecting brand standards and store reputation.
• Reviewed sales trends and adjusted merchandising to improve product visibility.
• Enforced loss prevention practices and maintained compliance with company policies.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Approved regular payroll submissions for employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Supervised daily store operations, ensuring consistent customer service and floor readiness.
• Monitored stock levels, coordinated replenishment, and maintained accurate merchandise displays.
• Trained sales associates on product knowledge, service standards, and store procedures.
• Resolved customer queries promptly, supporting service recovery and brand standards.
• Oversaw cash-up processes, till controls, and POS accuracy during shifts.
• Supervised daily operations by directing customer service, inventory and sales operations.
• Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Oversaw daily operations to ensure smooth and efficient store function.
• Streamlined checkout process, reducing customer wait times and boosting satisfaction.
• Improved store layout for better customer flow and accessibility, leading to more positive shopping experiences.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.

Potchefstroom

• Advised customers on merchandise selection, fit, and styling preferences to support confident purchasing decisions.
• Processed sales transactions accurately while maintaining efficient service at point of sale.
• Assisted with stock replenishment, merchandising, and floor presentation to maintain brand standards.
• Resolved customer queries professionally, ensuring positive service experiences and repeat business.
• Supported fitting room operations by managing garment returns and maintaining product organization.
• Applied product knowledge to explain features, promotions, and store policies clearly.
• Maintained clean, organized sales areas aligned with retail presentation and operational requirements.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.