SHARI ROSKRUGE
Office Administrator
Durban
Summary
Dynamic Quality Assurance Administrator providing administrative support to office staff for optimal productivity and efficiency. Proven ability to manage multiple priorities in deadline-driven environments. Experienced in office operations, scheduling, and administrative tasks. Skilled in organization and communication for smooth workflow. Track record of supporting team collaboration and adapting to dynamic work environments for reliable performance.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Office Administrator
ACCS South Africa
Durban
10.2021 - 12.2023
- Responsible for overseeing all administrative processes, including new and existing client filing systems and the creation of the master schedule.
- Manage the reception area and staff to achieve effective communication both internally and externally.
- Clerical or administrative tasks and offer suggestions to streamline and improve processes.
- Capture and file customer tax documents online.
- Investigate and resolve missing information.
- Validate and process audit claims.
- Upload customer bank statements on the portal.
- Prepare routine correspondence, office forms and/or other business related documents.
- Perform office supply inventory and replenishment services as needed.
- Assist with the scheduling of employee training.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Waitress
Carnival Cruise Lines
Florida
04.2015 - 10.2018
- The Room Service Attendants provide food and beverage service to guests in their staterooms, various cafes, restaurants and other food and beverage venues.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Responsibilities and essential duties include interacting with guests or fellow shipboard employees and/or being in the presence of guest contact and crew areas.
- The Room Service attendants follow the company standards when greeting guests, observe guest security and privacy procedures, and ensure efficient and seamless delivery of all meals to guests in their staterooms.
- Greeting, welcoming and assisting customers.
- Ensuring health and safety was always upheld on the ship.
- Maintain a high level of energy and take a proactive and strategic approach to dealing with challenges/issues.
- Highly organized and detail-oriented, following health code standards with regards to the handling of food.
- Advise and instruct on various safety-related topics (noise levels, use of machinery etc.).
- Maintaining the product infrastructure in all departments.
- Sharing ideas on improving efficiency and continuity throughout the cruise.
Fees Cashier
Wits University
Johannesburg
11.2014 - 02.2015
- Handling of all student payments, discrepancies and queries.
- Served as a liaison between internal departments as well as for external partners.
- Process student payment plans.
- Capture student application documents.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Escalate exceeding limits to the appropriate area for authorization.
- Handled correspondence, filing systems, and meetings with team.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Contributes to team effort by accomplishing related results as needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Senior Certificate - English, Afrikaans, Mathematical Literacy, Business Studies, Computer Application Techn., Engineering Graphics & Design, Life Orientation
01.2011 - 12.2011
Diploma - Customer Service
07.2020 - 07.2020
Certificate - Health and Safety Representative
05.2020 - 06.2020
Certificate - Survival Craft Course
02.2015 - 02.2015
Diploma - Cruise ship
06.2014 - 06.2014
Skills
Problem Solving Skills
Friendly and Outgoing Attitude
Excellent Customer Service Skills
Administrative support
Customer engagement
File maintenance
Business administration
Customer relationship management (CRM)
Performance improvement
Attention to detail
MS office
Database entry
Interests
Baking
Socializing
Reading
Certification
PROJECT MANAGEMENT FUNDAMENTALS
Timeline
PROJECT MANAGEMENT FUNDAMENTALS
10-2024
Diploma in Human Resources (HR)
06-2023
Office Administrator - ACCS South Africa
10.2021 - 12.2023
Alison Online Academy - Diploma, Customer Service
07.2020 - 07.2020
RK Safety Academy - Certificate, Health and Safety Representative
05.2020 - 06.2020
Diploma in Customer Service
04-2020
Waitress - Carnival Cruise Lines
04.2015 - 10.2018
Carnival Academy - Certificate, Survival Craft Course
02.2015 - 02.2015
Fees Cashier - Wits University
11.2014 - 02.2015
Cruise Ship Academy - Diploma, Cruise ship
06.2014 - 06.2014
Durban Academy High School - Senior Certificate, English, Afrikaans, Mathematical Literacy, Business Studies, Computer Application Techn., Engineering Graphics & Design, Life Orientation
01.2011 - 12.2011