Sharesh Jugnath
Branch Manager At Absa Bank
Benoni,GP
Summary
Banking operations professional managing people, customers, finances, sales, and risk across 3+ branches since 2003. Directs 102 staff across 6 branches, including 9 direct reports, while aligning performance, compliance, and customer service standards. Ready to step into Area Manager responsibilities that demand oversight across several outlets and direct reports.
Overview
12
12
years of professional experience
Work History
Branch Manager
Absa Bank
01.2015 - Current
- Monitor [number]% monthly branch income growth and align sales performance management with branch budgeting priorities.
- Manage [number] branch customer interactions per day while maintaining consistent service standards and retention focus.
- Lead branch colleagues to perform consistently across daily operations, service delivery, and team supervision.
- Enforce branch policies and procedures across Eastlands, Eastgate, and Lakeside Mall to support compliance and risk management.
- Drive sales target attainment through monthly branch planning, follow-up, and disciplined performance management.
- Build sustainable business relationships across business units to support collaboration, referrals, and customer retention.
- Apply critical thinking and problem solving to resolve branch issues and adapt quickly to changing priorities.
Branch Area Manager
Absa Bank
02.2013
- Manage [number] branch teams weekly to maintain service consistency and operational coverage.
- Led 102 staff across 6 branches, including 9 direct reports, while balancing people, customer, finance, sales, and risk priorities.
- Drive sales performance and customer retention across branches by coaching teams and monitoring results against targets.
Branch Area Manager
Absa Bank
10.2011
- Managed a staff complement of 152 across 9 outlets and 9 direct reports, coordinating branch operations and team supervision across the network.
- Oversaw people, customer, finance, sales, and risk functions to keep daily branch activity aligned and balanced.
- Directed customer service standards and relationship building across outlets to support retention and service consistency.
- Monitored branch finances and budgeting needs while maintaining organized oversight of sales activity and performance.
- Applied policy compliance and risk management discipline to support sound branch controls and day-to-day decision making.
Branch Manager
Absa Bank
10.2007
- Managed 60 staff across 3 outlets, coordinating branch operations and team supervision.
- Maintained health and safety protocols across the branch, aligning daily activities with policy compliance.
- Drove monthly sales targets through sales performance management and consistent branch-level follow-up.
- Reduced fraud and operational exposure through tighter risk management and problem solving.
- Maintained high customer service standards, strengthening relationship building and customer retention.
Sales Manager
Absa Bank
05.2003
- Managed sales across 5 branches and supervised a sales complement of 25 people.
- Drove sales performance management by implementing the sales process and tracking achievement against targets.
- Coordinated sales campaigns and aligned branch activity with target contracts and monthly priorities.
- Delivered the required sales training curriculum to support staff readiness and policy compliance.
- Applied critical thinking and relationship-building to support branch sales operations and day-to-day issue resolution.
Education
Bachelor of Business Administration - Business Administration and Management
Mancosa
Mancosa11-2026
Advanced Diploma in Business Management
Mancosa
South Africa07-2020
Principled Based Leadership
The Da Vinci Institute
Johannesburg05-2018
National Certificate in Financial Markets & Instruments
Full Value Financial Services
Full Value Financial Services Pretoria09-2016
National Certificate in Banking Advice
Milpark Business School
Auckland Park05-2013
Marketing Management
University of Johannesburg
South Africa05-2006
Skills
Branch operations management
Sales performance management
Team supervision
Policy compliance
Risk management
Critical thinking skills
Organizational skills
Relationship building skills
Adaptability
Problem solving skills
Banking Advice
Customer retention
Sales forecasting
Branch budgeting
Timeline
Branch Manager
Absa Bank
01.2015 - Current
Branch Area Manager
Absa Bank
02.2013
Branch Area Manager
Absa Bank
10.2011
Branch Manager
Absa Bank
10.2007
Sales Manager
Absa Bank
05.2003
Bachelor of Business Administration - Business Administration and Management
Mancosa
Advanced Diploma in Business Management
Mancosa
Principled Based Leadership
The Da Vinci Institute
National Certificate in Financial Markets & Instruments
Full Value Financial Services
National Certificate in Banking Advice
Milpark Business School
Marketing Management
University of Johannesburg