Shaquil Tshimangadzo Mukondeleli
Thohoyandou
Summary
Competent Duty Manager effective at handling Day to day operations in fast-paced, high-volume environments. Veteran of Hospitality and skilled in managing people, projects and administrative operations. Offering 19 years of experience and dedication to business success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Senior F&B Duty Manager
Kruger Gate Hotel
02.2024 - Current
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Restaurant Manager
Fusion Boutique Hotel
10.2013 - 11.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Restaurant Supervisor
African Pride 15onOrange Hotel
03.2009 - 06.2012
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Enhanced team performance with regular evaluations and constructive feedback.
- Managed inventory control, reducing waste and optimizing resources allocation.
Restaurant Waiter
African Pride Melrose Arch Hotel
03.2004 - 05.2009
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Education
Fiploma - Diploma in Data Analytics
UniAthena Global Education
Online Learning Diploma - Business Communiction
UniAthena Global Education
Online Education GRADE 12 -
Raluswielo Secondary School
Sibasa1997
Skills
- Inventory Management
- Cash Management
- Financial Reporting
- Work Planning and Organization
- Operations Management
- Performance Management
- Customer Service
- Delegating Work
- Time Management
Timeline
Senior F&B Duty Manager
Kruger Gate Hotel
02.2024 - Current
Restaurant Manager
Fusion Boutique Hotel
10.2013 - 11.2024
Restaurant Supervisor
African Pride 15onOrange Hotel
03.2009 - 06.2012
Restaurant Waiter
African Pride Melrose Arch Hotel
03.2004 - 05.2009
Fiploma - Diploma in Data Analytics
UniAthena Global Education
Diploma - Business Communiction
UniAthena Global Education
GRADE 12 -
Raluswielo Secondary School
Personal Details
Gender: Male
Age: 46
ID 7801245557081
Nationality: South African
Home Language: Tshivenda
Address: Hatshifura Village
Stand No.1873
Thohoyandou Unit C
0970
References
Name: Klass Matsobane (F&B Manager)
Company: Kruger Gate Hotel Skukuza Mpumalanga
Cell: 067 9561376
Tell: 013 735 5671
I worked with him in Melrose Arch Hotel and I am working with him in Kruger Gate Hotel
Name: Werner Geere (Regional Director Franchise Owner Support)
Company: Africa Marriott International
Cell: 084 986 4325
I worked with him in Melrose Arch Hotel and in 15on Orange Hotel Cape Town
Name: Mussa (f&b Manager)
Company: Fusion Boutique Hotel 5*
Contact: 015 291 40422
Cell : 073 778 9296/073 493 9346
I worked with him in Fusion Boutique Hotel *5 Polokwane
Objective:
To establish myself in an environment that provides room for individual, professional growth. To further explore and my skills in the hospitality industry
Interests
Reading, exploring new avenues, seeking to connect those who recognize lasting values, creates a more compassionate world by adding value to the people close to you, listening to inspiration speakers/leaders and travelling.
Personal Details
Gender: Male
Age: 46
ID 7801245557081
Nationality: South African
Home Language: Tshivenda
Address: Hatshifura Village
Stand No.1873
Thohoyandou Unit C
0970
References
Name: Klass Matsobane (F&B Manager)
Company: Kruger Gate Hotel Skukuza Mpumalanga
Cell: 067 9561376
Tell: 013 735 5671
I worked with him in Melrose Arch Hotel and I am working with him in Kruger Gate Hotel
Name: Werner Geere (Regional Director Franchise Owner Support)
Company: Africa Marriott International
Cell: 084 986 4325
I worked with him in Melrose Arch Hotel and in 15on Orange Hotel Cape Town
Name: Mussa (f&b Manager)
Company: Fusion Boutique Hotel 5*
Contact: 015 291 40422
Cell : 073 778 9296/073 493 9346
I worked with him in Fusion Boutique Hotel *5 Polokwane
Objective:
To establish myself in an environment that provides room for individual, professional growth. To further explore and my skills in the hospitality industry
Interests
Reading, exploring new avenues, seeking to connect those who recognize lasting values, creates a more compassionate world by adding value to the people close to you, listening to inspiration speakers/leaders and travelling.
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