Summary
Overview
Work History
Education
Personal Information
References
Software
Timeline
Generic
Shaqeel Mahomed

Shaqeel Mahomed

IT Support Technician
Johannesburg

Summary

I am a driven and hardworking man who strives to be the best of my ability at all times. I have up to seven years experience in customer service (telephonic and email communication) with in the banking sector. A year in administrative role and up to three years as a team leader in collections. My goal is to secure a challenging position in a reputable organization such as yours to extend my learnings, skills and knowledge. My great work ethic and diligence have allowed me to efficiently complete any given task whether in a team or as an individual. I am confident that I would bring many unique qualities to your company that would cultivate the growth of the organization as well as my own bringing forth a motivated attitude and a variety of powerful skills.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Claims Administrator

Quest Claims Solutions
05.2024 - Current
  • Recovery of funds from Third Party Accident Involvements
  • Improved office operations by automating Third Party correspondence, record tracking and data communications.
  • Monitored front areas so that questions could be promptly addressed.
  • Kept high average of performance evaluations.
  • Reduced claim processing time by streamlining workflows and implementing efficient practices.

Customer service agent

Standard Bank of South Africa
12.2014 - 8 2021
  • Achieving 100% quality and assurance
  • Collating team monthly leads
  • Adhering to schedule
  • Updating and maintaining standardised information
  • Porting clients phone numbers to the bankʼs cellular network
  • Respond to queries that clients would face regarding their SIM cards ( Network issues, no sim errors, call history, depletion of bundles, PUK support, top ups, billing statement's, subscriptions)

Collections Team Leader

Devine Collections (Pty)Ltd
08.2021 - 07.2022
  • Managing and monitoring call centre agents
  • Respond and to resolve clients insurance queries
  • Comply with and adhere to policies and procedures
  • Request and recapture or update the clientʼs personal account details on the system
  • Dealing with complex queries and complaints
  • Complete general administrative duties with managerial supervision

Education

Matric -

Jeppe High School for Boys
01.2008 - 05.2012

Personal Information

  • Place of Birth: Barberton, Mpumalanga
  • Date of Birth: 12/09/94
  • Gender: Male
  • Nationality: South African
  • Marital Status: Single

References

  • Khaya Gesha, +27 10 249 4474, Khayalethu.Gesha@standardbank.co.za, Standard Bank of South Africa
  • Andile Mkhize, +27 11 806 5704, Devine Collections (Pty)Ltd
  • Sanjivan Singh, 010 447 7767 Quest Claims

Software

Monitoring and maintaining computer systems and networks

Providing technical support across the company (this may be in person or over the phone

Installing and configuring computer hardware

Timeline

Claims Administrator

Quest Claims Solutions
05.2024 - Current

Collections Team Leader

Devine Collections (Pty)Ltd
08.2021 - 07.2022

Customer service agent

Standard Bank of South Africa
12.2014 - 8 2021

Matric -

Jeppe High School for Boys
01.2008 - 05.2012
Shaqeel MahomedIT Support Technician