SHAOLINE NIKITTA MROBONGWANA

**HUB OPERATIONS MANAGEMENT**

* Conducting Hub opening or closing checks.

* Overseeing the Point to Point hub operations function.

**STAFF SUPERVISION**

* Ensuring that all staff have arrived on time for their shift.

* Ensuring that sufficient staff is available for monitoring of On Demand and Driver dashboards throughout the day/various shift periods.

* Assisting with and ensuring that all On Demand monitoring is conducted efficiently.

**DRIVER NETWORK SUPERVISION**

* Ensuring that all Driver incidents are reported to the Hub Manager immediately.

* Ensuring Driver uniform compliance.

* Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

**COMPLAINTS MANAGEMENT**

* Investigation of all complaints.

* Providing feedback on complaints within forty-eight (48) hours of receiving them, with a clear resolution provided.

**ADMINISTRATION**

* Attending to and actioning emails.

* Escalating all issues in a timely manner.

• Assisting the food supervisor with the daily food operations, with a focus on the dashboard monitoring.
• Shifting Drivers and conduct uniform checks.
• I make sure Drivers are in full uniform with clean food delivery bags.
• Ensure that I'm are aware of the forecasted Driver requirements for the various shift periods throughout the day (as per forecasting requirements) and shift accordingly.
• Monitoring the relevant Dashboards.
• Ensure that all On Demand and Driver Dashboards are monitored.
• Communicate notes and escalation using the Branch Dashboard for deliveries with issues that require assistance or referencing.
• Assist Drivers with directions (where applicable).
• Assist Drivers with contacting customers (where applicable).
• Assisting the Supervisor with Driver COD collections and Cashup.
• Administration.
• Send to emails daily and provide timeous feedback.
• Escalate all issues timeously to the Hub Manager.
• Ensure all required filing is complete and up-to-date.

• HUB OPERATIONS MANAGEMENT
• Conducted operational assessments to verify hub preparedness and safety. Supervised complete operations for Express, Point to Point, and Pickup Point services.
• Oversaw staff attendance to maintain punctuality.
• Maintained optimal staff levels to oversee Express and Food dashboards during all shifts.
• Managed bookout of express parcels efficiently.
• Upload payments to payment sheets on a weekly basis.
• Guaranteed accurate capture of all staff timesheets.
• Performed regular stock assessments to ensure uniformity.

• Conduct Pickup Point opening and closing checks.
• Ensure that the opening and closing checks of the Pickup Point service area are conducted.
• Assist customers with order Collections and Returns KEY RESPONSIBILITIES.
• Assist customers collecting orders.
• Assist customers with return drop offs.
• Efficient usage of the Branch Dashboard and Branch Handheld device.
• Efficient usage of support systems including MrD Express and CS Portal.
• Scan in, sort and pack parcels in the Pickup Point storage area.
• Ensure that the following equipment is always in working order: Computers, Branch Handheld devices, Scanners, Printers, Telephones.
• Ensure that there is sufficient stationery at the Pickup Point service area.
• Escalate any issues to Hub Manager.
• Escalate issues to the Customer Service team (where necessary).

• How to describe a product.
• To stabilize sales by highlighting the importance and features of the product.
• Submissions of feedback forms of how sales were on that day.

• How to describe a product.
• To stabilize sales by highlighting the importance and features of the product.
• Submissions of feedback forms of how sales were on that day.

• Was on a 3 months contract.
• Scanning items, itemizing and totaling customers purchases, and packing customers purchased goods.
• And cashing up.

• Booking meetings.
• Meeting and greeting clients and screening phone calls, answering and forwarding calls.

• Training ECD practitioner 12 months duration.
• Monitoring all children under care while teachers at work.
• Design craft projects and other creative activities.
• Ensure children are safe and well behaved.
• Providing them meals.
• Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.