SHANTHEL KLAAS

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Expanded customer base through targeted prospecting and networking efforts.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Negotiated prices, terms of sales and service agreements.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Met existing customers to review current services and expand sales opportunities.
• Stayed current on company offerings and industry trends.
• Developed, maintained and utilized diverse client base.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Recorded accurate and efficient records in customer database.

• Led a team of 20 to exceed quarterly sales goals.
• Optimized inventory reducing excess.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Approved regular payroll submissions for employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Supervised guests at front counter, answering questions regarding products.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.

Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.

• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

• Learned new materials, processes, and programs quickly.
• Attended training courses to build understanding of processes, techniques, and industry.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Supported departmental tasks to increase understanding of industry processes.
• Interacted with customers under supervision to support operational objectives.

• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Processed payments, entering sales in register for prompt customer service.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
• Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
• Maintained counter and display areas for cleanliness and organization.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Met sales goals, supporting organizational health through consistent and reliable service.
• Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
• Conducted skin analysis procedures to recommend suitable skincare routines, enhancing customer trust.
• Resolved customer complaints with empathy and efficiency, preserving brand reputation.

• Remained calm and composed in tense situations involving angry or upset customers.
• Completed daily tasks accurately and on-time to support shop needs.
• Assisted customers in locating items, ensuring a positive shopping experience.
• Greeted customers entering store and offered assistance with requirements.