Hi, I’m
Shantel Ramokhobi
Customer Service Agent
Cape Town,ZA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
year of professional experience
1
Language
Work History
FoundeverCape Town
Customer Retention Agent
09.2023 - Current
Job overview
- Cross-trained and provided backup support for organizational leadership.
- Leveraged strong communication skills to clearly articulate product features, benefits, and pricing options to clients during calls or emails.
- Trained new team members on best practices for retaining customers, improving overall team performance.
- Created and maintained detailed database to develop promotional sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed product demonstrations and presentations for customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
CapitaCape Town
Customer Service Agent
01.2023 - 09.2023
Job overview
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Developed and updated databases to handle customer data.
- Implemented and developed customer service training processes.
- Supported cross-functional teams in developing strategies to enhance customer experience across various touchpoints.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Fostered a positive work environment through active participation in team-building activities and initiatives.
Education
Bishop Lavis High SchoolCapetown
High School Diploma
05.2001
Skills
Problem-Solving
Timeline
Customer Retention Agent
Foundever
09.2023 - Current
Customer Service Agent
Capita
01.2023 - 09.2023
Bishop Lavis High School
High School Diploma
05.2001
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