Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shantel Ramokhobi

Customer Service Agent
Cape Town,ZA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
year of professional experience
1
Language

Work History

Foundever
Cape Town

Customer Retention Agent
09.2023 - Current

Job overview

  • Cross-trained and provided backup support for organizational leadership.
  • Leveraged strong communication skills to clearly articulate product features, benefits, and pricing options to clients during calls or emails.
  • Trained new team members on best practices for retaining customers, improving overall team performance.
  • Created and maintained detailed database to develop promotional sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Developed product demonstrations and presentations for customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Capita
Cape Town

Customer Service Agent
01.2023 - 09.2023

Job overview

  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Developed and updated databases to handle customer data.
  • Implemented and developed customer service training processes.
  • Supported cross-functional teams in developing strategies to enhance customer experience across various touchpoints.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Fostered a positive work environment through active participation in team-building activities and initiatives.

Education

Bishop Lavis High School
Capetown

High School Diploma
05.2001

Skills

Problem-Solving

Data Entry

Needs Assessment

Account Updates

Data Management

Office equipment proficiency

Self Motivation

Strategic sales knowledge

Customer Relationship Management (CRM)

Call Metrics

Administrative and Office Support

Project management abilities

Customer Data Confidentiality

Timeline

Customer Retention Agent

Foundever
09.2023 - Current

Customer Service Agent

Capita
01.2023 - 09.2023

Bishop Lavis High School

High School Diploma
05.2001
Shantel RamokhobiCustomer Service Agent