Shantal Singh
Records Management Consultant
DURBAN,KwaZulu-Natal
Summary
I come across as a friendly, people’s person who loves interacting with people. I would describe myself as an assertive and dedicated individual who values integrity and honesty. I am currently employed as Switchboard Operator by Investec Durban.
Overview
23
23
years of professional experience
1
1
Language
Work History
Records Consultant
Investec
DURBAN
04.2023 - Current
- Regional responsibilities
- Managing day to day workloads and backlogs
- Creation and maintenance of security files and related documentation
- Scanning & Indexing of documents and emails
- QA on E4
- Radar tasks completion
- Administration of Metrofile processes, requests, and queries
- Title deeds & Bond docs (Validation & Recon)
- Co-ordination of Securitisation projects
- Filing room duties
- Assist with related regional projects / adhoc tasks as required
- National feedback on changes
- Licensing process
- Cross border process
- File transfers
- Instalment Sales
- After deal letters
- Petty cash licensing
- Internal Audit
- Reviewing reports for exceptions and activity.
- Completion of the monthly KRIs and rectifying the breaches
- Attending to complaints, risk and operational queries.
- Identifying and managing training needs of the team
- National responsibilities
- Testing reports, processes and functions for National projects
- Creating process documents and testing it with the regions to identify the consistencies and differences
- Input and attendance to national forums.
- Managing projects regarding the changes in the function
- Data Protection Project – Input
- Managed client relationships through regular check-ins and updates on project progress.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Switchbord/ Receptionist
Investec
04.2022 - 01.2023
- KEY PERFORMANCE AREAS
- SWITCHBOARD
- Answering of DBN calls and transferring to KZN staff or CSC
- RECEPTION
- Receiving clients and guests
- Security processes- Visitor management system
- Receipting Documents, deliveries, postage Etc
- KZN helpdesk
- Courier requests
- Stationery management
- PBA card retrieval and delivery
- Printing and stamping of client documents
- Packaging and courier for, marketing
- Escalation of building maintenance requirements
- ADHOC requests
Office Manager
Pioneer Shopfitting Services
11.2009 - 04.2022
- KEY PERFORMANCE AREAS:
- Debtors recon – R 2mill
- Warehouse management – coordination of stock received and dispatched
- Petty cash recon – R R10 000 monthly
- Staff mediator
- Recruitment and selection of all vacancies, including placing of ad’s, interviews and liaising with various stakeholders
- Drive accountability through a sound people management process
- Initiate and coordinate new starter induction programs when required
- Participate in ad-hoc HR and business projects and initiatives
- Performed administrative duties for Dept.
- Sorting of customer orders
- Screening calls
- Submit quotes
- Typing of all documents
- Served and dealt with customers e.g. Boxer, Rhino, Nike etc
- Stock count and management e.g. counters, cupboards, material etc
- Administered leave applications
- REASON FOR LEAVING : Seeking better prospects
Area Manager - 2007/2009, Administrator 2006/2007
Samsung Air
01.2006 - 01.2009
- KEY PERFORMANCE AREAS
- Generate sales projections and forecasts
- Present and report progress in monthly management meetings
- Cold call clients
- Service and maintain current clients
- Responsible for KZN North area Administrator
- Debtors recon
- Warehouse management
- Petty cash recon
- Performed administrative duties for Dept
- Sorting of customer orders
- Screening calls
- Submit quotes
- Typing of all documents
- Served and dealt with customers
- Stock count
- REASON FOR LEAVING : Family responsibilities
Internal Sales
Alaska Air
01.2003 - 01.2006
- KEY PERFORMANCE AREAS
- Invoicing
- Creditors control
- Stock control
- Adhoc admin
- Submit quotes
- Sales projections
- REASON FOR LEAVING : Headhunted by Samsung
Education
High School - English, Afrikaans, Maths, Accounting, Biology, Physics
Mount Edgecombe Private School
01-1990
Accounting, Business management, Economics, Psychology
Natal Technikon
Skills
Motivated and diligent in all work areas
Self Confidence
Self motivated
Good Problem Solving Skills
Take initiative in performing tasks
Strong interpersonal skills
Consistent hard worker
Timeline
Records Consultant
Investec
04.2023 - Current
Switchbord/ Receptionist
Investec
04.2022 - 01.2023
Office Manager
Pioneer Shopfitting Services
11.2009 - 04.2022
Area Manager - 2007/2009, Administrator 2006/2007
Samsung Air
01.2006 - 01.2009
Internal Sales
Alaska Air
01.2003 - 01.2006
Accounting, Business management, Economics, Psychology
Natal Technikon
High School - English, Afrikaans, Maths, Accounting, Biology, Physics
Mount Edgecombe Private School
COMPUTER LITERACY
- MS Word
- Powerpoint
- Excel
- Pastel