Shanon Pillay
General Manager
Durban
Summary
Dynamic leader with a proven track record at Finish Factory Marketing, adept in operations management and team leadership. Excelled in fostering client relationships, driving sales growth, and spearheading cost reduction strategies. Achieved significant efficiency improvements by implementing innovative management and inventory processes. Skilled in project management and staff development, consistently enhancing team performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
General Manager
Finish Factory Marketing
08.2012 - 02.2024
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Grade 11 - Business Studies And Travel / Tourism
Heavenpark Secondary
Durban, South Africa 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project management
procurement
Staff supervision
Team building
Performance improvement
Operations oversight
Leadership and team building
Quality management
Effective leader
Expense control
Goal setting
Client relations
Training and development
Advertising and marketing
Staff training and development
Team player
Branding
Staff management
Cost reductions
Deadline oriented
Accomplishments
- Supervised team of 45/100 staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Timeline
General Manager
Finish Factory Marketing
08.2012 - 02.2024
Grade 11 - Business Studies And Travel / Tourism
Heavenpark Secondary
04.2001 -
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