Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Work Availability
Software
Work Preference
Languages
Hi, I’m

Shanon Henry

Senior Credit Controller
Durban,KZN
If you can dream it, you can do it.
Walt Disney
Shanon Henry

Summary

Driven Senior Credit Controller, successful at delivering vital clerical support to internal teams and customers. Demonstrating abilities in analytical problem solving and talent for boosting operational efficiency.

Detail-oriented Team player with strong organizational skills. Handling of multiple projects simultaneously with a high degree of accuracy.

Overview

1

National Senior Certificate - High School Diploma

1

Professional Health Care - HWSETA

1

TEFL Teaching - TeacherRecord.com

Work History

Aramex Delivery Unlimited

Senior Credit Controller
01 2019 - 10 2024

Job overview

  • Optimized resource allocation within the department to ensure timely completion of tasks without compromising on quality standards.
  • Enhanced cash flow for the company through diligent management of outstanding invoices and efficient debt recovery efforts.
  • Optimized credit policies to balance business growth with minimized risks, resulting in increased revenue opportunities without compromising financial stability.
  • Managed litigation cases involving delinquent accounts by liaising with legal counsel and providing necessary documentation for court proceedings.
  • Collaborated closely with other departments – such as Sales or Customer Service – to resolve billing issues promptly and prevent future occurrences.
  • Implemented industry best practices for credit control operations, keeping abreast of regulatory changes and ensuring compliance with relevant laws.
  • Reduced overdue accounts by consistently monitoring receivables and initiating timely follow-ups with clients.
  • Improved credit control processes by implementing effective collection strategies and collaborating with sales teams.
  • Negotiated payment terms with customers based on their individual circumstances, maintaining good relationships while protecting the company''s interests.
  • Created a system for early identification of problematic accounts, enabling swift action to minimize potential losses from bad debts.
  • Maintained strong customer relationships while ensuring prompt payment, addressing disputes, and resolving discrepancies in a professional manner.
  • Streamlined account reconciliation processes by implementing automated systems and cross-departmental collaboration, leading to faster resolution of discrepancies.
  • Developed customized reporting tools for better visibility of aged receivables, enabling proactive management of potential bad debts and write-offs.
  • Provided ongoing training and mentorship to junior credit controllers, fostering a culture of continuous learning within the team.
  • Evaluated credit risk by conducting thorough reviews of new customer applications, including financial analysis and reference checks.
  • Regularly reviewed customer credit limits, adjusting them based on payment trends and financial health to strike the right balance between risk management and sales growth.
  • Established departmental targets for collections activities, driving accountability among team members and improving overall performance metrics.
  • Successfully reduced debtor days through implementation of strict payment deadlines, clear communication with customers, and persistent follow-up on past due accounts.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Performed credit reviews on corporations to assess financial conditions.
  • Managed over 50 incoming calls a day

Aramex Delivery Unlimited

Accounts Clerk
08 2016 - 12 2018

Job overview

  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Assessed data and information to verify entry, calculation, and billing code accuracy.
  • Entered figures using 10-key calculator to compute data quickly.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Improved invoice processing times with the utilization of accounting software for accurate data entry.
  • Enhanced financial accuracy, maintaining detailed records of all transactions and bank deposits.
  • Optimized cash flow management, tracking incoming payments, and coordinating collections efforts when necessary.
  • Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
  • Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.
  • Set up and updated Excel spreadsheets to track financial data.
  • Maintained up-to-date knowledge of accounting regulations, ensuring compliance in all financial reporting tasks.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.

Medical and Dental Surgery

Administrative Clerk
04 2011 - 06 2015

Job overview

  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
  • Streamlined administrative processes by implementing efficient filing and organizational systems.
  • Coordinated meeting schedules for management, facilitating smooth operation and effective communication.
  • Arranged meetings and appointments and updated records to assist management.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed approximately 40 incoming calls a day.

Education

Umbilo Secondary
Durban South Africa

High School Diploma
2010

University Overview

  • National Senior Certificate - Diploma Pass

Skills

  • Data Entry
  • Excellent Communication
  • G-Suite
  • Organization and Time Management
  • Asana
  • Trello
  • Slack
  • Salesforce
  • Tradeshield / Innoxico
  • Microsoft Teams
  • SAGE
  • Discord
  • Zoom
  • HubSpot CRM
  • Microsoft Office

Certification

  • National Senior Certificate
  • Professional Healthcare -HWSETA
  • TEFL -TeacherRecord.com

Accomplishments

  • Successfully reconciled discrepancies in financial records, leading to a 15% reduction in outstanding balances.

Timeline

Senior Credit Controller

Aramex Delivery Unlimited
01 2019 - 10 2024

Accounts Clerk

Aramex Delivery Unlimited
08 2016 - 12 2018

Administrative Clerk

Medical and Dental Surgery
04 2011 - 06 2015

Umbilo Secondary

High School Diploma
2010
Availability
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
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evening
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Software

SAP

SAGE

HubSpot

Asana

Trello

Discord

Microsoft Teams

Microsoft Office

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionPersonal development programsFlexible work hours

Languages

English
Bilingual or Proficient (C2)

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Shanon HenrySenior Credit Controller