Shannon Delriese Jasson
Durban
Summary
- Experienced online ESL teacher with a strong background in e-learning and remote teaching.
- Skilled at integrating personal interests into lesson objectives to create an engaging learning environment.
- Exceptional communication, time management, and problem-solving abilities.
- Consistently exceeds performance goals.
- Passionate about fostering language development and adapting teaching methods to cater to individual student needs.
- Additionally, excels in customer service and satisfaction as demonstrated by previous experience as a bartender.
Overview
10
10
years of professional experience
Work History
Bartender
Birds Of a Feather
07.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service
Online ESL Teacher
Native Camp
10.2022 - 07.2023
- Boosted reading comprehension levels for struggling students through targeted tutoring and personalized lesson plans.
- Identified, selected, and modified instructional resources to meet the needs of each individual student.
- Adapted teaching methods according to each student's unique learning style, leading to improved retention rates and higher test scores.
- Developed strong rapport with parents by maintaining open lines of communication regarding their child's academic progress, challenges, and successes.
- Promoted critical thinking skills by designing problem-based learning tasks that required students to analyze, synthesize, and evaluate information from various sources.
- Enhanced cultural understanding among students with diverse backgrounds through the incorporation of global literature and multimedia resources.
Online English Teacher
Lingoda
04.2022 - 04.2023
- Worked with students between age of 4 and 78 on grammar, pronunciation, and sentence construction.
- Promoted active participation from students by incorporating interactive elements such as group projects, discussions, and collaborative activities in lessons.
- Monitored student progress through regular assessments, providing constructive feedback to ensure continuous improvement.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
Online ESL Teacher
Fluentbe
07.2019 - 03.2023
- Boosted reading comprehension levels for struggling students through targeted tutoring and personalized lesson plans.
- Identified, selected, and modified instructional resources to meet the needs of each individual student.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Balanced instruction, demonstration, and personal work time for optimal student learning.
- Encouraged students to deepen their knowledge with additional learning opportunities.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
Freelance Transcriptionist
Rev.com
09.2021 - 02.2022
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Strived to deliver transcribed documents to appropriate personnel on time to increase the chances of future collaboration.
- Used headsets and transcribing software to take dictation
Optical Assistant and Receptionist
Execuspecs
07.2021 - 09.2021
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
Online ESL Teacher
talk
01.2019 - 01.2021
- Boosted reading comprehension levels for struggling students through targeted tutoring and personalized lesson plans.
- Adapted teaching methods according to each student's unique learning style, leading to improved retention rates and higher test scores.
- Combined students' personal interests with lesson objectives to create student-specific activities.
- Enhanced cultural understanding among students with diverse backgrounds through the incorporation of global literature and multimedia resources.
- Promoted critical thinking skills by designing problem-based learning tasks that required students to analyze, synthesize, and evaluate information from various sources.
Language Consultant
MPC Connect
07.2017 - 01.2019
- Utilized advanced teaching methodologies in tutoring sessions to optimize client learning experiences and outcomes.
- Implemented effective time management strategies across all areas of operation maximizing productivity without sacrificing quality.
- Designed interactive activities that promoted active learning while building client confidence in using target languages more effectively in real-life situations.
- Conducted thorough assessments of clients'' language skills, enabling targeted instruction and measurable progress tracking.
General Worker
Dragon Protection Services
07.2014 - 08.2015
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
Education
Virtual assistant programme -
Alx Africa
08.2024
Bachelor of Arts - Communication Studies
University of South Africa
08.2024
Short Course -
Introduction to project management
07.2024
TEFL 120 -
Professional Development Institute
12.2017
Matric -
Mariannridge Secondary School
01.2015
Skills
- Time Management
- Team Work
- Safety Management
- Customer Service
- Adaptability
- Organization
- Problem-Solving
- Fast Learner
- Communication
- Self-Discipline
- Soft Skills Development
- E-learning
- Strong multitasking
- Highly reliable
- Patience and Tolerance
Title
VIRTUAL ASSISTANT/PA AND ONLINE TEACHER
Languages
English
isiZulu
References
- Roslyn, BIRDS OF A FEATHER, 0735150310
- Jacek Perkowski, NATIVE CAMP, Jacekperkowski009@gmail.com
- Maggie Anderson, EXECUSPECS, 0646801384
- Nomakhosi Mabuza, MPC CONNECT, 0814741497
Timeline
Bartender
Birds Of a Feather
07.2023 - 05.2024
Online ESL Teacher
Native Camp
10.2022 - 07.2023
Online English Teacher
Lingoda
04.2022 - 04.2023
Freelance Transcriptionist
Rev.com
09.2021 - 02.2022
Optical Assistant and Receptionist
Execuspecs
07.2021 - 09.2021
Online ESL Teacher
Fluentbe
07.2019 - 03.2023
Online ESL Teacher
talk
01.2019 - 01.2021
Language Consultant
MPC Connect
07.2017 - 01.2019
General Worker
Dragon Protection Services
07.2014 - 08.2015
Virtual assistant programme -
Alx Africa
Bachelor of Arts - Communication Studies
University of South Africa
Short Course -
Introduction to project management
TEFL 120 -
Professional Development Institute
Matric -
Mariannridge Secondary School
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