Shannon Durman
Third-Party Logistics Representative
Summary
Interested in advancing my knowledge and expertise in the marketing and sales industry. I have five plus years of strong sales experience, administrative work, and customer service. I'm able to multitask and have effective communication skills. Very detail oriented, and organized. I'm an effective team leader and work extremely well with others or alone. I'm outgoing and very ambitious.
Overview
10
10
years of professional experience
Work History
Third-Party Logistics Representative
(DHL Express) Peak Advisory
06.2023 - Current
- Providing shipping documents to third-party agents.
- Helping customers by phone and email in a timely manner
- Coordinating transportation providers to ensure prompt and proper movement of shipments
- Responding to customers inquires and referring to clients to the proper channels
- Reviewing shipping documents to ensure accuracy
- Preparing bills and invoices
- Ensuring that the quality of all service provided meets the required standard
District Service Assurance Specialist
FedEx Express
04.2020 - 06.2022
- Determining operational objectives by gathering information and evaluating output requirements.
- Creating workflow charts and diagrams as well as learning system capabilities and writing specifications.
- Monitoring project progress by publishing progress reports.
- Preparing technical reports by collecting, analyzing and summarizing information trends.
- Performing daily, weekly and monthly reviews and analysis of current processes using operations metrics and reports to the business.
- Actively participating in the implementation of approved changes.
- Conducting analysis to investigate on-going or one time operational issues.
Customer Clearance Administrator Associate
FedEx Express
03.2016 - 03.2020
- Entered and maintained departmental records in company database.
- Capturing customers data into the relevant systems.
- Collecting customer information and conducting customer needs.
- Managing large amount of incoming calls.
- Identifying and accessing the customer needs to achieve satisfaction.
- Handling complaints and providing appropriate solutions.
- Build confidence in our potential customers by having a friendly phone presence and strong product knowledge.
- Utilising excellent customer service skills to research and resolve customer issues.
- Requesting information from clients for payment and pertaining to their shipments.
Child-Minding Volunteer
CFC International
03.2018 - 12.2019
- Teaching children.
- Supervising classes.
- Add children's names on file
- Quantify each group of children
Administrative Clerk
CFC International
08.2015 - 02.2016
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Answering and directing phone calls to relevant staff.
- Scheduling meetings and appointments.
- Ordering and taking stock of office supplies.
Sales Promoter
The Worx Promotions
11.2013 - 06.2015
- Successfully sold products and services.
- Assist customers in finding the suitable merchandise and products.
- Present products using interactive materials such as videos, charts and slideshows.
- Set-up booths or promotional stands and stock products.
Culinary Pastry Chef Intern
Premier OR Tambo Hotel
07.2014 - 12.2014
- Maintained well-organized mise en place to keep work consistent.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Preparing a wide variety of confectionery items following traditional and modern methods.
- Established every workstation had proper stocked supplies according to the daily menus and banquets.
- Maintained a clean and orderly cooking station and adhered to the health and safety standards.
- Monitored stocks for baking ingredients and made appropriate orders within budget.
Culinary General Chef Intern
By Word Of Mouth
07.2013 - 12.2013
- Preparing confectioneries and general food for events.
- Cleaned kitchen counters, refrigerators, and freezers.
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
- Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Planned and managed food quantities and plating requirements for all banquet functions.
Education
Diploma - Culinary Arts - General Chef
Capsicum Culinary Arts Studio
01.2013 - 2013.12
Diploma - Culinary Arts - Pastry Chef
Capsicum Culinary Arts Studio
01.2014 - 2014.12
High School Diploma -
Benoni High School
01.2008 - 2012.12
Skills
Customer Service
Timeline
Third-Party Logistics Representative
(DHL Express) Peak Advisory
06.2023 - Current
District Service Assurance Specialist
FedEx Express
04.2020 - 06.2022
Child-Minding Volunteer
CFC International
03.2018 - 12.2019
Customer Clearance Administrator Associate
FedEx Express
03.2016 - 03.2020
Administrative Clerk
CFC International
08.2015 - 02.2016
Culinary Pastry Chef Intern
Premier OR Tambo Hotel
07.2014 - 12.2014
Diploma - Culinary Arts - Pastry Chef
Capsicum Culinary Arts Studio
01.2014 - 2014.12
Sales Promoter
The Worx Promotions
11.2013 - 06.2015
Culinary General Chef Intern
By Word Of Mouth
07.2013 - 12.2013
Diploma - Culinary Arts - General Chef
Capsicum Culinary Arts Studio
01.2013 - 2013.12
High School Diploma -
Benoni High School
01.2008 - 2012.12
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