Shannon Cockcroft

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
• Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
• Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
• Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
• Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.

• Supervised warehouse operations by managing employees during shifts.
• Supervised shipping and receiving, distribution and workplace safety.
• Supervised shipping and handling operations.
• Used warehouse management software to reconcile daily inventory.
• Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
• Oversaw daily operations and shipping and handling processes.
• Monitored employee performance and offered mentoring and leadership to improve any deficiencies.

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Streamlined appointment scheduling for improved efficiency and increased daily appointments.

Reviewing Patient Information: Analyze patient medical records and treatment plans to determine the necessity and appropriateness of requested services.

Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.