Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Claassen

Administrative Officer
Stellenbosch

Summary


Results-driven administrative professional prepared to excel in high-pressure environments. Known for managing executive schedules, coordinating travel arrangements, and streamlining office operations to enhance efficiency. Emphasizes team collaboration and adaptability to meet evolving organizational needs, with skills in time management and problem-solving.

Overview

10
10
years of professional experience

Work History

Executive Secretary to the Executive Mayor

Stellenbosch Municipality
02.2025 - Current
  • Organized and updated schedules for executives.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled confidential information in professional manner.
  • Optimized time management for executives through skilled coordination of tasks and priorities.
  • Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
  • Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
  • Handled scheduling for executive's calendar and prepared meeting agenda.

Personal Assistant to the Executive Deputy Mayor

Stellenbosch Municipality
05.2023 - 02.2025
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Maintained appropriate filing of personal and professional documentation.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Enhanced executive productivity by managing complex calendars and scheduling high-level meetings.
  • Improved document management, established systematic filing system that accelerated information retrieval.
  • Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.

Insurance Broker Marketer

Sapcor Insure Solutions
04.2021 - 03.2022
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Called potential clients to set up appointments according to mutual availability.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
  • Organized regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed.
  • Met with prospective customers and business owners in homes, businesses, and other settings.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Wine Administrator

Accolade Wines
09.2015 - 01.2020
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Streamlined invoice processing, reducing average payment turnaround time.
  • Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
  • Generated reports detailing findings and recommendations.

Education

Office And Business Management

Boland College
Stellenbosch, South Africa
07-2018

Skills

    Office administration

    Inventory management

    Filing system organization

    Executive support

    Client liaison

    Minute taking

    Bookkeeping support

    Office oversight

    Office recordkeeping

    Excellent communication

    Team coordination

    Critical thinking

    Documentation and recordkeeping

Timeline

Executive Secretary to the Executive Mayor

Stellenbosch Municipality
02.2025 - Current

Personal Assistant to the Executive Deputy Mayor

Stellenbosch Municipality
05.2023 - 02.2025

Insurance Broker Marketer

Sapcor Insure Solutions
04.2021 - 03.2022

Wine Administrator

Accolade Wines
09.2015 - 01.2020

Office And Business Management

Boland College

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Shannon Claassen Administrative Officer