Microsoft
Shannice Mahadeo
Pharmacist
Durban
Summary
Experienced, detail-orientated pharmacist with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for exceptional communication, collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
8
8
Certifications
3
3
Languages
Work History
Group Pharmacy Manager
Pharmaclin Group of Pharmacies
02.2023 - Current
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and assistants to deliver exceptional patient care and service.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Trained pharmacy interns and newly hired pharmacy assistants.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Developed policies and procedures for effective pharmacy management.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Collaborated with store manager to maintain daily operations.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
- Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
- Increased patient satisfaction with personalized medication counseling sessions.
- Boosted pharmacy's public image by initiating health awareness campaigns in local community.
- Developed and maintained strong relationships with healthcare providers to enhance patient care coordination.
- Collaborated with insurance companies to streamline claims process, reducing wait times for patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Spearheaded and implemented new projects to expand scope of engagement.
Pharmacist
Lenmed Ethekwini Hospital and Heart Centre
03.2022 - 02.2023
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
- Led quality assurance efforts, maintaining pharmacy accreditation and compliance with health regulations.
- Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
- Educated patients on proper medication use.
- Managed drug and supply inventories.
- Completed accurate cycle counts and associated variance investigations
- Reconstituted oral liquids.
- Small-scale compounding of creams and ointments
- Section 21 application processing and procurement
- Pharmacy ward rounds
Emergency Cupboard Pharmacist
Lenmed Ethekwini Hospital and Heart Centre
11.2021 - 03.2022
- Check emergency cupboard stock billing and replenishment
- Analyze and dispense scripts from the emergency cupboard
- Attending to doctor queries
- Recording of statistics with respect to scripts brough to the emergency cupboard
Pharmacist
Click Group (Ballito Junction and Bluff Medicross)
11.2021 - 03.2022
- Practice pharmacist-initiated therapy and patient counseling
- Analyzed, billed and signed off prescriptions
- Dispense Department of Health packages
- Sign and dispense RPS packages and to-follows
- Sign, package, record and dispense specified schedule 5 and schedule 6 substances
- Manage customer queries
- Communicate with doctors regarding script concerns/telephonic orders.
- Management of basic and post basic assistants
Pharmacist
Durdoc Hospital Pharmacy (JMH Group)
11.2021 - 03.2022
- Analyze and sign in hospital, TTO and retails scripts
- Analyze, pack and dispense schedule 5 and 6 substances
- Check emergency cupboard replenishment of stock
- Communicate with doctors regarding prescription queries
- Supervise basic and post-basic pharmacy assistants
Pharmacist
DayNite Pharmacy
10.2021 - 03.2022
- Practice pharmacist-initiated therapy
- Patient Counseling
- Review, bill and sign prescriptions
- Manage front shop and dispensary teams
Pharmacist
Malls Group of Pharmacies
10.2021 - 03.2022
- Practice pharmacist-initiated therapy
- Patient Counseling
- Review, bill and sign prescriptions
- Manage front shop and dispensary teams
- Analyze, pack and dispense schedule 6 substances
- Staff training and development
Quality Assurance/Regulatory Affairs Pharmacist
Gulf Drug Company
04.2021 - 09.2021
- Batch release
- Deviation control and investigation management
- Issue and tracking of CAPA requests made in response to investigations
- Compilation, reviewing and reforming of SOP's in accordance with most current guidelines
- Compilation of APQR
- Facilitation of product recalls
- Updating of PI's to SmPC formats
- Formulation of product PIL's
- Manage destruction of retention samples
- Compilation of monthly quality reports
- Ensuring preparation for SAPC audits in line with current guidelines
- Proofing of product labels to ensure compliance with current guidelines
- Perform internal document audits on contract acceptor site documents (BMR/BPR)
- Contributing to risk identification and assessment when necessary
Community Servie Pharmacist
Christ The King Hospital
01.2020 - 12.2020
- Pharmacy assistant tutor
- Supervise assistants in the out-patient pharmacy
- Analyze, compile and dispense prescriptions
- Respond to enquiries from patients and health-care professionals regarding drug use, side effects and dose adjustments
- Monitor patient compliance
- Analyze prescribing trends to prevent excess usage and control movement of short dated stock
- Maintain procedures for mixing, packaging and labeling of pharmaceuticals according to most current regulation
- Manage stock order to ensure uninterrupted supply of medicines
- Act as a custodian for the management of all schedule 5 and 6 substances
- Ensuring safe disposal of expired/damaged stock
Pharmacist Intern
Life Chatsmed Garden Hospital
01.2019 - 12.2019
- Analyzed, billed and labeled prescription medicines
- Compounding - per patient basis
- Performed monthly stock-take and variance investigations
- Managed procurement of schedule 5, 6 and section 21 substances.
- Managed distribution of schedule 5 and 6 substances to wards and theatres
- Performed hospital wide quarterly stock take and balancing of schedule 5 and 6 substances
- Managed disposal of expired/damaged medicines
- Performed crediting of unused patient stock according to policy
- Counseled patients and provided medicine related information
- Communication with doctors regarding drug dosing, interactions, preparation and usage
- Carbapenem based research project
- Organize pharmacy month campaign
Education
Bachelor of Pharmacy - Pharmacy
University of KwaZulu Natal
Durban, South Africa 04.2001 -
National Senior Certificate -
Merebank Secondary School
Durban, South Africa 04.2001 -
Skills
Pharmacy operations management
Training and mentoring
Inventory and restocking
Regulatory compliance
Medication dispensing
Patient education and counseling
Wellness services
Staff management
Service delivery optimization
Professional ethics
Quality assurance controls
Policy enforcement
Procedure development
Budget administration
Clinical collaboration
Team building
Multitasking
Critical thinking
Decision-making
Interdepartmental functions coordination
Employee work scheduling
Multitasking Abilities
Employee recruitment and hiring
Problem-solving
Time management
Health education
Excellent communication
Self motivation
Adaptability and flexibility
Verbal and written communication
Professional networking
Attention to detail
Problem-solving aptitude
Software
Unisolv
Impilo
SAP
Certification
First Aid Level 1
References
Lenmed Ethekwini Hospital and Heart Centre
Lerina Rungen
Pharmacy Manager
0847046640
Life Chatsmed Garden Hospital
Venusha Naidu
Pharmacy Manager
0836013725
Gulf Drug Company
Maphomolo Tsiki
Responsible Pharmacist
0633657440
Timeline
QMS Sessions 1, 2 and 3 (SAAPI)
06-2024
Group Pharmacy Manager
Pharmaclin Group of Pharmacies
02.2023 - Current
Pharmacist
Lenmed Ethekwini Hospital and Heart Centre
03.2022 - 02.2023
Emergency Cupboard Pharmacist
Lenmed Ethekwini Hospital and Heart Centre
11.2021 - 03.2022
Pharmacist
Click Group (Ballito Junction and Bluff Medicross)
11.2021 - 03.2022
Pharmacist
Durdoc Hospital Pharmacy (JMH Group)
11.2021 - 03.2022
Pharmacist
DayNite Pharmacy
10.2021 - 03.2022
Pharmacist
Malls Group of Pharmacies
10.2021 - 03.2022
Responsible Pharmacist Training (SAAPI)
07-2021
SAHPRA Inspection Readiness Training (SAAPI)
07-2021
Introductory Course in Regulatory Affairs (NWU)
07-2021
PI to SmPc Reformatiing (SAAPI)
06-2021
Quality Assurance/Regulatory Affairs Pharmacist
Gulf Drug Company
04.2021 - 09.2021
Good Clinical Practice
03-2021
Sisonke pharmacy and vaccine preparation course
03-2021
Community Servie Pharmacist
Christ The King Hospital
01.2020 - 12.2020
Pharmacist Intern
Life Chatsmed Garden Hospital
01.2019 - 12.2019
First Aid Level 1
10-2018
Bachelor of Pharmacy - Pharmacy
University of KwaZulu Natal
04.2001 -
National Senior Certificate -
Merebank Secondary School
04.2001 -
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