Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shanice Jordaan

Shanice Jordaan

Program Coordinator| Student Success Manager| Customer Success| Administration| Skills Assessment| Teacher
Johannesburg

Summary

Versatile professional with 9+ years’ experience in learning program coordination, skills assessment, learner support, and client communication across education, training, and international contexts. Skilled in managing program administration, tracking learner progress, and providing feedback to support development. Background includes delivering tailored training for professionals, evaluating higher education students, and coordinating program operations for both in-person and online environments. Holds dual degrees in Business Administration and Education, with certifications in Facilitate Learning Using a Variety of Given Methodologies (ETDP-SETA, Level 5) and TEFL (120 hours). Recognized for strong organizational skills, stakeholder engagement, and commitment to efficient, learner-focused program delivery.

Overview

11
11
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Corporate ESL Teacher

mYngle
02.2025 - Current

Delivered tailored communication skills training to adult learners and corporate professionals across multiple European industries, designing customized courses in Conversational, General, and Business English to meet personal and professional objectives. Developed learner fluency and confidence through practical exercises, real-world scenarios, and targeted vocabulary building, while strengthening grammar, listening, reading, and writing skills using structured lesson plans and adaptive methodologies. Facilitated workplace-focused training on presentations, interviews, email writing, and meetings, with an emphasis on cultural awareness and professional etiquette. Created an inclusive, supportive environment that encouraged consistent progress, adapting strategies and materials to individual learner needs and goals to ensure measurable improvement and client satisfaction.

External Marker

SANTS Private Higher Education Institution
10.2024 - Current

Marked and graded student assessments, assignments, and examination papers in accordance with institutional marking schemes and deadlines. Ensured accuracy, fairness, and consistency in evaluations while maintaining strict confidentiality of student records and results. Utilized online marking systems to record grades, track progress, and generate reports for academic administration. Adhered to quality assurance procedures to ensure compliance with institutional and accreditation requirements.

Online ESL Teacher

Gjun ABC
11.2023 - Current

Delivered interactive English lessons tailored to adult learners' varying proficiency levels and learning styles. Taught core language skills—listening, speaking, reading, and writing—through structured and communicative approaches. Facilitated engaging classroom activities, including role-plays, discussions, and multimedia presentations, to build fluency and confidence. Provided targeted feedback to support language development, correct errors, and encourage self-reflection. Created a supportive and inclusive learning environment that promoted participation and collaboration. Adapted teaching strategies and materials based on learner progress and feedback

Assessor

Stadio Higher Education
02.2025 - 08.2025

Observed and assessed final-year education students during their practical teaching placements in various school environments. Evaluated lesson planning, instructional delivery, classroom management, and learner engagement against institutional standards. Provided detailed, constructive feedback to support professional growth and strengthen competency in key teaching areas. Reviewed students’ ability to reflect on their practice and apply feedback to improve performance, ensuring all assessment processes met quality and compliance requirements.

Online Math and Reading Tutor

Edublox
03.2023 - 10.2024

Provided personalized academic support in mathematics and reading for international students, including those with learning differences such as dyslexia and dyscalculia. Designed customized learning plans, tracked progress, and adapted strategies to meet individual needs. Maintained consistent client communication and delivered progress reports to ensure transparency and measurable outcomes.

Parent Trainer and Admin

Amazing Skills
04.2023 - 06.2024

Coordinated the end-to-end delivery of the Secret Agent Society (SAS) program for children with ASD, providing operational support to facilitators and participants to ensure smooth sessions. Managed CRM and data tracking systems to monitor enrolments, attendance, and learner progress. Delivered technical support during live sessions, resolved operational challenges, and maintained strong communication with clients to ensure satisfaction. Led recruitment, onboarding, and training of facilitators to meet program growth and quality standards.

Primary School Teacher

Eden Park Primary School
01.2020 - 04.2023

Planned, implemented, and managed multi-subject learning programs in line with institutional requirements. Coordinated assessments, maintained learner records, and provided reports to stakeholders. Facilitated meetings with parents and other stakeholders to review progress and align objectives. Led initiatives to improve learner engagement and streamline program delivery.

Primary School Teacher

Alberview Primary School
01.2015 - 12.2019

Coordinated and delivered mathematics programs, integrating technology and innovative methods to support learner engagement. Managed assessment processes, tracked progress, and maintained academic records. Collaborated with staff and stakeholders to ensure program alignment with organisational goals and learner needs.

Education

Bachelor of Business Administration -

University of South Africa
Pretoria, South Africa
05-2019

Bachelor of Education -

North West University- North West
Vanderbijlpark, South Africa
05-2015

Skills

  • Program Coordination & Administration
  • Student Success/Customer Success Management
  • Technical support
  • CRM Systems
  • Google Workspace
  • MS Office Suite
  • Virtual Platforms
  • Recruitment, Onboarding & Training
  • Client Communication & Support
  • Data Tracking & Reporting

Certification

120-Hour TEFL Certificate, Knowledge Door- 01/2023 Covered essential teaching methodologies and language acquisition theories. Gained expertise in lesson planning, classroom management, and strategies for teaching the four core language skills: reading, writing, listening, and speaking. Equipped with practical tools to enhance student engagement and language proficiency in diverse learning environments.

Timeline

Facilitate Learning Using a Variety of Given Methodologies (Unit Standard 117871), ETDP-SETA (Education, Training and Development Practices Sector Education and Training Authority), 08/2025 This certificate recognizes competence in effectively facilitating learning by applying a range of approved teaching methodologies. It demonstrates the ability to engage learners through diverse instructional techniques to support knowledge transfer and skills development within educational and training settings, accredited by the Education, Training and Development Practices Sector Education and Training Authority (ETDP-SETA).

08-2025

Corporate ESL Teacher

mYngle
02.2025 - Current

Assessor

Stadio Higher Education
02.2025 - 08.2025

External Marker

SANTS Private Higher Education Institution
10.2024 - Current

Online ESL Teacher

Gjun ABC
11.2023 - Current

Parent Trainer and Admin

Amazing Skills
04.2023 - 06.2024

Online Math and Reading Tutor

Edublox
03.2023 - 10.2024

120-Hour TEFL Certificate, Knowledge Door- 01/2023 Covered essential teaching methodologies and language acquisition theories. Gained expertise in lesson planning, classroom management, and strategies for teaching the four core language skills: reading, writing, listening, and speaking. Equipped with practical tools to enhance student engagement and language proficiency in diverse learning environments.

01-2023

Primary School Teacher

Eden Park Primary School
01.2020 - 04.2023

Primary School Teacher

Alberview Primary School
01.2015 - 12.2019

Bachelor of Business Administration -

University of South Africa

Bachelor of Education -

North West University- North West
Shanice JordaanProgram Coordinator| Student Success Manager| Customer Success| Administration| Skills Assessment| Teacher