Shanice Brookes
Business Development Representative
Grassy Park
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
2
2
Languages
Work History
BDR + SDR
Property Visualizer
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
BDR & Research Analyst
Ask Osca
01.2021 - 02.2024
- Analyzed large volume of data to identify patterns, trends and correlations.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Supported senior management in making informed decisions by delivering timely and accurate research findings.
- Created and maintained database to store research data.
- Improved data accuracy by conducting in-depth research and analysis on industry trends and market behavior.
- Mentored new hires during their onboarding period leading them towards successful integration into the team.
- Analyzed statistical data using both modern and traditional methods.
- Tracked key performance indicators to measure success of campaigns.
Senior Customer Service Advisor
British Gas Business
05.2015 - 04.2017
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Handled high-profile clients, ensuring exceptional service levels and fostering long-term relationships.
- Managed escalated cases with diplomacy, maintaining professionalism at all times.
- Collaborated with cross-functional teams to optimize customer support strategies.
- Mentored junior advisors, fostering a culture of continuous learning and development.
Customer Service Advisor
Capita O2
09.2013 - 09.2014
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
Additional Experience
Childcare
01.2014 - 06.2020
- Fragrance Boutique – Sales Assistant (April 2012 – May 2013): Developed foundational sales and customer service skills.
- Tales International Kindergarten & Floreat Primary School – Educator Roles (2018 – 2020): Built strong presentation and interpersonal skills through teaching.
- Bianca’s Au Pairs – Live-in Au Pair (2014 – 2015): Gained cultural adaptability and communication skills while teaching English abroad.
Education
No Degree - Teaching English As A Second Language
I-to-i TEFL
Cape Town, South Africa 04.2001 -
High School Diploma -
Zwaanswyk High School
Cape Town, South Africa 04.2001 -
Skills
Friendly, positive attitude
Microsoft office
Problem-solving
Team management
Flexible and adaptable
MS office
Computer skills
Microsoft Word
Dependable and responsible
Organization and time management
Excellent communication
Timeline
BDR + SDR
Property Visualizer
04.2024 - Current
BDR & Research Analyst
Ask Osca
01.2021 - 02.2024
Senior Customer Service Advisor
British Gas Business
05.2015 - 04.2017
Additional Experience
Childcare
01.2014 - 06.2020
Customer Service Advisor
Capita O2
09.2013 - 09.2014
No Degree - Teaching English As A Second Language
I-to-i TEFL
04.2001 -
High School Diploma -
Zwaanswyk High School
04.2001 -
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