Shanesela Lawrence Baloyi

I have completed National Certificate: Generic Management: Customer Management Services SAQA Level 5. Wealth Management SAQA Level 5 conferred by Graduate Institute of Financial Science (GIFS). Have Certificate: Public Administration SAQA Level 4 conferred by IBM College of South Africa and I also have Certificate in Banking SAQA Level 4, Computer Literacy and office Administration certificate conferred by Hava Tech Skill Training and Employment Centre and completed Computer Literacy conferred by good Shepherd College. I am a Retention's and Customer services for African Bank with a proven experience in proving customer support in a busy business environment. I have an unwavering commitment to customer service and care, with the ability to build productive professional relationships, resolve complex issues and win customer loyalty. I started off at African bank as a sales and customer service consultant in their Branches specializing with all products within the bank (Loans, Credit card, Investments, Insurance, Tech deals and transnational banking). Through my experience there, was able to further my business acumen and administrative skill set. I pride myself on my developed customer service skills as well as my ability to maintain positive business relationships and would appreciate the opportunity to further my career in the corporate world.

Professional customer service expert with proven ability to deliver results and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking.

• Sprinkie, Mndebelane, Trade Area Manager, smndebele@africanbank.co.za, 012 323 7504, 081 556 1145, African Bank
• HC Help desk, hchelpdesk@africanbank, 010 209 1387, 011 564 7249, African Bank – HR