Shane Damian Robyn
Eersteriver
Summary
Detail-oriented individual with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers top tier support knowledge.
Overview
6
6
years of professional experience
Work History
Mobility Assistive Devices (MAD) Admin Clerk
Tygerberg Hospital
7 2022 - 5 2023
- Ensuring that all Mobility assistive devices and its accessories are in functional condition
- Creating and updating waiting lists/assigned lists
- Assigning mobility assistive devices and its accessories to waitlisted patients
- Filling of database forms (Wait-listing forms/issuing forms, obtained by Occupational Therapists)
- Liaise with Occupational Therapists regarding different mobility assistive devices and its suitability to specific patient needs
- Organizing of Mobility Assistive Devices and its accessories’ storage spaces
- Liaise with Assistant Director regarding out-of-stock devices/needed specialized Mobility assistive devices and its accessories
- Regular updating of Inventory lists
- Completing monthly RMR statistics (Issued and waitlisted devices)
- Capturing Clinician statistics
- Filing of requisition sheets
- Creating and updating order sheets
- Checking new deliveries of Mobility assistive devices and its accessories
- Liaise with Stores Clerk regarding order queries
- Using Clinicom to access patient details
- Contacting patients to arrange appointment dates
- Committees: MAD, COMM-TECH, OHS
Driver (Bolt/Contracted)
Self-Employed
07.2021 - 06.2022
- Demonstrated strong knowledge of geography and local roads for optimal route selection
- Delivered goods and products to customer on time and in excellent condition
- Reduced fuel consumption through strategic route planning and efficient driving techniques
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates
Customer Service Agent – SSE (utilities)
Teleperformance (UK client base)
02.2021 - 07.2021
- Assisting Customers with billing queries
- Setting up payment plans
- Providing customers with product(s) information
- Redirecting customer calls to necessary departments
- Assisting customers with arranging home visits from Engineering staff.
- Maintained high level of professionalism when interacting with customers, ensuring positive experiences
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Responded to customer requests for products, services, and company information
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
Contracted Driver (Nursing staff)
Self-Employed
01.2020 - 12.2020
- Drove safely in various weather and road conditions to avoid accidents
Contracted Driver (Nursing staff)
Self-Employed
01.2020 - 12.2020
- Courtesy calls on behalf of numerous car dealerships
- Assist customers with vehicle purchases.
Casual worker
Sportscene Stellenbosch
11.2016 - 04.2017
- Assisting customers with item queries, directing them to the correct location of items
- Working the till
- Assisting customers sign up for store cards
- Organising storerooms
- Stock taking
- Liaising with different franchise stores
- Assisting customers with online queries
- Ensuring store cleanliness.
Education
Hottentots Holland High School
Somerset WestSome College (No Degree) - Information Technology
Boland College
Stellenbosch, South Africa 04.2001 -
Skills
Data Gathering
Typing Speed
Problem-solving aptitude
Excellent Communication
Database Management
Problem-Solving
Spreadsheet development
Data Entry
Equipment Troubleshooting
Information Processing
Customer Communication
Organizational Skills
Professional and mature
Problem-solving abilities
Identity Document Number
9704305113084
Driver License
C1
Contact Details
084 776 4792, rshandamian@gmail.com
References
- Cherise Cloete, Occupational Therapist, Tygerberg Hospital, 021 938 5069, Cherise.Cloete@westerncape.gov.za
- Sharon Ngemntu, Assistant Director- Occupational Therapy, Tygerberg Hospital, 021 938 5962, Sharon.Ngemntu@westerncape.gov.za
- Roberta Wilton, Chief Occupational Therapist, Tygerberg Hospital, 021 938 5069, Roberta.Wilton@westerncape.gov.za
Timeline
Driver (Bolt/Contracted)
Self-Employed
07.2021 - 06.2022
Customer Service Agent – SSE (utilities)
Teleperformance (UK client base)
02.2021 - 07.2021
Contracted Driver (Nursing staff)
Self-Employed
01.2020 - 12.2020
Contracted Driver (Nursing staff)
Self-Employed
01.2020 - 12.2020
Casual worker
Sportscene Stellenbosch
11.2016 - 04.2017
Some College (No Degree) - Information Technology
Boland College
04.2001 -
Mobility Assistive Devices (MAD) Admin Clerk
Tygerberg Hospital
7 2022 - 5 2023
Hottentots Holland High School