Shane' Plaatjies
Bookings Clerk
Boksburg
Summary
Customer-oriented Reservation Agent with over 6years of experience in Customer relations, Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Reliable employee seeking Administrative position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bookings Clerk position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic Bookings Clerk eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
9
9
years of professional experience
Work History
Bookings Clerk
Road Lab Laboratries /CEMT
Germiston
02.2018 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer quotations, accepted payments and processed refund and cancellation requests.
- Closely working with field technicians,allocating sites,plan daily routes and ensure sites are covered timorously.
- Bilingual-able to understand ,write and speak Afrikaans and English Fluently.
- Loading all new sites onto data base.
- Pastel Evolution experience.
- Honest ,reliable and ensure customer satisfaction.
- Ability to multi-task and prioritize daily workload.
- Carried out day-to-day duties accurately and efficiently.
- Petty cash handling , allocation, and reporting (daily, weekly,monthly).
- Capturing of timesheets various in departments.
- Team player and Innovative.
Floor Supervisor
PNA
Boksburg
02.2015 - 02.2018
- Trained team members in successful strategies to meet operational and sales targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Held team meetings to gain feedback, provide updates and set policies.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Receiving stock ,stock taking and cashing up.
- Invoicing ,sales orders and quotations .
- Data capturing.
Receptionist Administrator
SAI'S Auto Body
Boksburg
09.2013 - 12.2014
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Stock taking and filing.
Education
High School Diploma -
Hoerskool Voortrekker
South Africa 12.2012 - 12.2012
Skills
Travel bookings
Timeline
Bookings Clerk
Road Lab Laboratries /CEMT
02.2018 - Current
Floor Supervisor
PNA
02.2015 - 02.2018
Receptionist Administrator
SAI'S Auto Body
09.2013 - 12.2014
High School Diploma -
Hoerskool Voortrekker
12.2012 - 12.2012
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