Shane Paulsen

· Manage Department targets and the profitability of all departments

· Develop and implement strategies to meet sales targets across departments

· Develop and implement strategies to meet GP targets across departments

· Monitor wastage and develop and implement methods to reduce wastage across departments

· Develop and implement shrinkage controls across departments

· Manage expenses within budgets.

· Evaluate the rate of sales/product category

· Identify ideal stock levels per product category

· Determine range per product category

· Evaluate delivery schedules

· Conduct spot checks of products received

· Conduct spot checks to ensure that KVI’s are in stock

· Implement category stock counts

· Develop methods to improve stock turns

· Improve the accuracy of pricing on shelf

· Design promotional concept to appeal to the target market

· Verify promotional orders regarding quantities

· Evaluate stock levels according to the rate of sales

· Wet demos

· Maintaining cleanliness up to appropriate standards

· Develop and implement methods to improve customer care results

· Develop and implement methods to improve safety check audits

· Staff Management and Recruitment

· Evaluate shifts and rosters to optimise staff within budget

· Managing Customers: Resolving customer complaints

· Ensure security procedures are implemented to safeguard store assets and customers

· Service departments' product costings on products

Implement Strategy, Policies & Procedures:

• Developed and executed retail strategies in alignment with the company's overarching goals.

• Implemented company policies and procedures, ensuring adherence to South African retail standards while customising for the Mauritian market.

• Conducted regular staff training sessions to ensure understanding and compliance with all policies.

Achieve Budgets:

• Monitored and managed store budgets to meet financial targets.

• Analysed sales reports and adjusted strategies to maximise profitability.

• Collaborated with the finance department to forecast future budgets based on market trends and past performance.

Maintain Operational Standards:

• Ensured the store's operational standards were consistently high, including cleanliness, organisation, and product availability.

• Conducted regular audits to maintain compliance with health and safety regulations.

• Implemented effective inventory management practices to reduce shrinkage and wastage.

Ensure Market Awareness:

• Conducted market research to stay updated on retail trends and customer preferences in Mauritius.

• Analysed competitors and adjusted product offerings and marketing strategies accordingly.

• Engaged with local suppliers to incorporate popular local products into the store's inventory.

Satisfy Internal & External Customers:

• Developed strong relationships with customers, ensuring their needs were met and exceeded, which resulted in high customer satisfaction scores.

• Addressed customer complaints and feedback promptly and effectively to improve the shopping experience.

• Fostered a positive work environment for staff, providing support and opportunities for professional development.

Achievements:

• Successfully increased store revenue by 20% within the first year through strategic planning and effective implementation of policies.

• Reduced operational costs by 15% through efficient budget management and process optimisation.

• Achieved a 95% customer satisfaction rate, contributing to a loyal

Implement strategy, policies & procedures:

• Ensure that you are always up to date on company strategy & that your department & learn members always act in line with this strategy.

• Contribute to the formulation & effective implementation of store strategy.

• Identify clarity & implement your own departmental strategy in line with the store strategy in communication with the replenishment manager & your employees.

• Ensure full understanding & correct implementation of the strategy in your team.

• Formulate, implement, control & regularly review tactical plans in line with store & departmental strategy

• Drive & implement all company policies & procedures, ensuring that upto- date policies & procedures are communicated to, understood & correctly implemented by your team members

Achieve budgets:

• Achieve agreed financial budgets.

• Targets (sales, margin, cost/expenses ratio, stock loss results, increase in promotional sales) for the store through proactive management.

• Monitor & ensure implementation of action plans to address all negative variances against budget to maximize profitability

• Maintain operational standards:

• Implement & maintain all required operational standards [merchandising, ticketing, housekeeping, stock availability, service levels, pricing, promotional planning & execution, smooth operation of customer deliveries, quotations of customers, staff dress codes, safety, customer service levels), as well as all company policies & procedures.

• Ensure that areas contained in the following checklists are correctly managed & the required standards adhered to the LP department checklist, Admin managers' checklist, and Operations checklist.

Ensure market awareness:

• Ensure that you & your DMs do an ongoing analysis of market trends, competitors & customer needs & initiate action arising out of the analysis. Satisfy internal & external customers:

• Drive customer service excellence through your departments, ensuring that sales team members are trained, signed off, coached, motivated, performance managed & reinforced to provide excellent service & thorough product knowledge.

• Be accessible to customers at all times, handling queries, requests & complaints effectively & efficiently, ensuring customer delight.

• Build customer relationships by formulating, implementing & regularly reviewing plans to meet customer needs.

• Monitor customer feedback, needs & trends & initiate appropriate corrective/ proactive actions arising from these.

• Build supplier relationships aimed at enhancing service levels.

• Ensure efficient & effective action, delivery & interaction with all internal customers.

Manage people:

• Reflect company vision & values in your leadership practices. Ensure that team members understand & implement the vision & values.

• Manage performance to meet operational & financial objectives.

• Create a motivating & healthy workplace climate through regular feedback, monitoring of team member satisfaction, coaching, recognition of good performance & reinforcement, sensitive & effective handling of IR issues according to company procedures, ensuring that cooperation & workplace harmony are promoted.

• Identify potential in the team, draw up succession plans, implement action & provide opportunities to mentor & develop team members' skills.

• Maintaining a sales growth of 35% year on year

• Monthly strategy & business plans for individual departments

• Sales budgets (R7.8 million)

• Housekeeping & filling of tiles.

• Displays & lifestyles

• Stock control through SAP daily perpetual counts (9 times per anum)

• Shrinkage Control, E.g.: damages & incorrect stock loaded theft.

• Computerized tap logistics dispatch machine.

• Receiving & stock placements

• Gpnt (goods purchased not taken)

• Tile matrix

• Promotional layouts.

• Selling & convincing customers on a lifestyle concept.

• Display boards.

• Staff control.

• Producing a net profit of 12 %

• B.W Reporting

• Trouble Shooter (sent to problem stores to resolve stock, procedure and theft issues)

• The setting of yearly store budgets (once a year).

• Opening of a new store in Vaal.

• Checkers great drive on fresh dept. E.g., Cheese, Fruit & Vega,

• Perishables, Fish, Bakery and Deli.

• Store operations and key holder. ·

• Ensuring profitability within all departments and budgets (including Butchery, Bakery, Fresh Fish and Delicatessen)

• Increasing turnover and achieving sales budgets

• Maintaining high levels of housekeeping and hygiene

• Space allocation and store layout

• Maintaining merchandising standards

• Implementation of promotional activities

• Management of house brands

• Ensuring excellent customer service

• Stock management and stocktaking

• Ordering of stock and negotiating with suppliers

• Receiving checks

• Security and shrinkage management

• Staff management and motivation

• Industrial Relations

• Efficient utilisation of management information (Computer reports)

• Compilation of sales reports

• Front-end and cash office control

• Administration and systems control

• Special occasions budgets and planning. E.g. (New Accounts, Month Ends, Easter, Christmas)

• Turnover per month +- 7 million

• Fostered positive relationships with customers and suppliers.

• Store setup and opening of a new store

• Pick'n Pay great drive on fresh dept. E.g., Cheese, Fruit & Vega,

• Perishables, Fish, Bakery and Deli.

• Store operations and key holder. ·

• Ensuring profitability within all departments and budgets (including Butchery, Bakery, Fresh Fish and Delicatessen)

• Increasing turnover and achieving sales budgets

• Maintaining high levels of housekeeping and hygiene

• Space allocation and store layout

• Maintaining merchandising standards

• Implementation of promotional activities

• Management of house brands

• Ensuring excellent customer service

• Stock management and stocktaking

• Ordering of stock and negotiating with suppliers

• Receiving checks

• Security and shrinkage management

• Staff management and motivation

• Industrial Relations

• Efficient utilisation of management information (Computer reports)

• Managing sales reports and action areas of needed attention.

• Front-end and cash office control

• Administration and systems control

• Special occasions budgets and planning. E.g. (Easter, New Year's, Christmas, Mother's Day)

• Turnover per month +- 6 million Pula

• The total staff complement was 48.

• Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.

• Trained and supervised team to deliver on store sales targets.

• Built store brand through successful advertising and visual merchandising strategies.

• Store operations and key holder.

• Attending regional marketing meetings once a month for the Giant Foods group. ·

• Creditors and debtors ledger books.

• Ensuring profitability within all departments (including Butchery, Bakery, and Deli)

• Increasing turnover and achieving sales budgets (Approx P 1,9 million a month)

• Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.

• Developed new promotions and product lines to exceed sales targets.

• Setting of and subsequent management of budgets

• Maintaining high levels of housekeeping and hygiene

• Space allocation and store layout

• Maintaining merchandising standards

• Implementation of promotional activities

• Management of house brands

• Ensuring excellent customer service

• Stock management and stocktaking

• Spar ordering of stock and negotiating with local suppliers

• Receiving checks

• Security and shrinkage management

• Staff management and motivation (approximately 42 staff members)

• Industrial Relations

• Efficient utilisation of management information

• Compilation of sales reports

• Front-end and cash office control

• Administration and systems control

• Ensuring profitability within all departments (including Butchery, Bakery, and Delicatessen)

• Increasing turnover and achieving sales budgets (P1.6 million +/- per month)

• Setting of and subsequent management of budgets

• Maintaining high levels of housekeeping and hygiene

• Space allocation and store layout

• Maintaining merchandising standards

• Implementation of promotional activities

• Management of house brands

• Ensuring excellent customer service

• Stock management and stock taking (R1.2 million stock holding/month)

• Ordering stock and negotiating with suppliers.

• Receiving management checks.

• Security and shrinkage management.

• Staff management and motivation (approximately 45 staff members)

• Industrial Relations

• Efficient utilisation of management information

• Compilation of sales reports

• Front-end and cash office control

• Administration and systems control

• Spar ordering of stock and negotiating with local suppliers

• Strengthened team performance by attracting and developing top talent.

• Fostered positive relationships with customers and suppliers.

• Relief store manager for numerous stores.

• Achievement of sales budgets (R5.4 million/month)

• Stock management (R3.1 million/month)

• Staff management (67 staff)

• Weekly store counts on a cig, sugar, and maize.

• Setting of and subsequent management of budgets

• Maintaining high levels of housekeeping and hygiene

• Space allocation and store layout

• Maintaining merchandising standards

• Implementation of promotional activities

• Management of house brands

• Ensuring excellent customer service

• Receiving checks

• Security and shrinkage management

• Industrial Relations

• Efficient utilisation of management information