Shandukani Khavhatondwi
Business & Technology delivery Analyst
Johannesburg
Summary
Business and technology analyst with experience in One Network regulatory System demands with effective technology solutions. Achieves a 95% SLA rate, ensuring consistent system stability and security compliance under pressure. Engaged in upskilling in agentic AI to refine work processes and adaptability. Strong track record of delivering impactful results through analytical proficiency.
Overview
2027
2027
years of professional experience
10
10
Certifications
Work History
Accenture Secure Cloud Express Work
- Creating and delivering CSPM report from a Palo Alto perspective to client for secure cloud express work
- I was responsible for Compiling a comprehensive client report utilizing data obtained from Prisma Cloud regarding the client’s cloud environment. This detailed document highlights vulnerabilities within the client’s system and provides clear remediation steps for their consideration. The report was done using power point.
Functional Tester
Accenture ( SARB NCMS System Upgrade)
2026 - Current
- Conducted Function Acceptance testing while providing System support for logged request and incidents.
- Improved overall product stability by diligently reporting, tracking, and verifying bug fixes.
- Facilitated knowledge transfer among team members by creating detailed documentation of identified issues that could be easily understood across departments.
- Documented impact impact analysis for open incidents to identify root causes and suggest permanent fix.
- Reviewed requirements documentation to ensure testability of features before implementation commenced.
- Actively participated in sprint planning sessions to provide input on feasibility, risk assessment, and resource allocation for upcoming projects.
Application Support Analyst
Dpw( Imperial PnP Account ) One Network System
08.2025 - 01.2026
- Manage and rank tickets effectively based on urgency and impact.
- Streamline clear and concise communication about ticket status and progress.
- Assess and resolve client challenges in a timely and effective manner.
- Ensure and maintain 95% SLA compliance regarding response and resolution intervals.
- Escalate challenging issues to suitable stakeholders including application vendors, internal development teams, and third-party providers.
Functional Analyst
Penalty Fees Projects at SARB
02.2025 - 04.2025
- Conducted User Acceptance Functinal (FAT) to validate system functionality against business requirements, ensuring quality and reliability.
- Authored Functional Requirements Specifications (FRS) in response to Business Requirements Specifications (BRS), translating business needs into actionable technical documentation.
- Developed comprehensive test cases and executed testing protocols to identify and resolve system issues using ALM.
- Collected and documented evidence to support testing outcomes and audit requirements, contributing to project transparency and traceability.
Education
Post-Graduate Degree - Computer Science
Tshwane University of Technology
Pretoria 04-2026
Skills
Banking
Supply chain
Java
SQL
Scrum Master
Functional Analyst
Tester
Web development
Project Management(Agile)
Canva and Figma
FAT Testing
Certification
Microsoft Certified: Azure Fundamentals(AZ-900)
Availability Status
32 Days Notice
LinkedIn Profile
https://www.linkedin.com/in/shandukani-khavhatondwi-b30807182?utm_source=share_via&utm_content=profile&utm_medium=member_android
Timeline
Application Support Analyst
Dpw( Imperial PnP Account ) One Network System
08.2025 - 01.2026
Functional Analyst
Penalty Fees Projects at SARB
02.2025 - 04.2025
Accenture Secure Cloud Express Work
Functional Tester
Accenture ( SARB NCMS System Upgrade)
2026 - Current
Post-Graduate Degree - Computer Science
Tshwane University of Technology