Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
References
Hobbies and Interests
Personal Information
Timeline
Generic
Shanaaz Harris

Shanaaz Harris

Potchefstroom

Summary

Dynamic office manager with a proven track record at Sedulitas CC, adept in office management and staff training. Successfully streamlined operations, enhanced team collaboration, and safeguarded information, resulting in significant improvements in operational efficiency and customer satisfaction. Demonstrated exceptional bookkeeping and teamwork skills. Experienced office management and administration professional skilled in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Manager / Accounts & Office Administrator

Sedulitas CC
10.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Managing and coordinating imports & exports
  • Training coordination and Exam facilitation
  • SAGE & Credit Control
  • Asset & Fleet Management
  • QMS Admin
  • Coordinating Travel Itinerary (Local & International)
  • Writing and Amending Administrative SOPs
  • Safety Representative
  • Supported onboarding process for new hires, facilitating smooth transition into team.
  • Manage Document Control

Project Team Assistant (Construction - Kapstevel South Project)

Angl American Kumba Iron Ore
01.2022 - 12.2023
  • Office & Site Administration
  • Management and Distribute Site Communication
  • Event Planning, Coordination & Management
  • Prepare and Communicate Training Schedules
  • Aconex Support
  • Document Control
  • Invoicing & Purchase Ordering Requisitioning
  • Supplier & Service Provider Liaison
  • Preparation of Memorandums
  • Travel Arrangement
  • Preparation of Mine Commissioning and Handover Documentation for signature
  • Managing 8 contract employees
  • Meeting Facilitation
  • Reception
  • Report Writing
  • Buying/Purchase Orders
  • Cost Negotiation
  • Safety Rep
  • Boosted team morale through the planning and execution of engaging team-building events.
  • Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
  • Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
  • Supported project completion by coordinating tasks, resources, and deadlines among team members.
  • Streamlined team communication by implementing efficient scheduling and task management systems.
  • Facilitated successful meetings by preparing agendas, recording minutes, and following up on action items.
  • Enhanced team productivity with effective organization of files and documents for easy access.
  • Managed travel arrangements for executives, ensuring cost-effective solutions and smooth itineraries.
  • Coordinated complex calendar management for executives, ensuring optimal time allocation for critical tasks.
  • Optimized office workflows by identifying inefficiencies and proposing viable solutions for improvement.
  • Maintained open lines of communication between departments to enhance overall company performance.
  • Spearheaded new employee onboarding processes, fostering a welcoming environment for all new team members.
  • Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions.
  • Contributed to budget management by tracking expenses, processing invoices, and generating financial reports.
  • Developed strong professional relationships with clients through timely correspondence and excellent customer service skills.
  • Assisted in achieving project goals by conducting thorough research and providing valuable insights to the team.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Utilized safety devices and procedures to protect personnel and equipment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Collaborated with engineering teams to improve production efficiency.

Senior Administrator & Onboarding Specialist (Interim Site Supervisor)

PetroMan SA
04.2021 - 12.2021
  • Office and Site Administration - 2 Mines
  • Site HR Administration
  • Site Timekeeping
  • Manage 8 Employees
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Employee Onboarding
  • Assisted in the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications.
  • Managed inventory and procurement processes, ensuring that necessary supplies were always available while minimizing costs.
  • Established strong relationships with vendors and suppliers, negotiating favorable contracts to secure cost-effective services for the company.
  • Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
  • Maintained up-to-date records of all personnel files, ensuring compliance with legal requirements and easy access to information when needed.
  • Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
  • Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
  • Delegated tasks, monitored compliance and implemented performance improvement plans.
  • Maintained personnel records and updated internal databases to support document management.
  • Maintained database systems to track and analyze operational data.
  • Scheduling Mine Vehicle Installations/Repairs
  • Kept office operations running smoothly by providing effective leadership and administrative skills.
  • Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
  • Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
  • Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.

Senior Front of House and Executive Assistant

Hirt & Carter 360 Solutions
11.2011 - 03.2017
  • Reception Administration
  • Reception Supervisor
  • Supervise Reception Area
  • Supervise Junior Receptionist
  • Managing Photography Studio Schedule & Events
  • Managing 9 Senior Calendar Management
  • MD Calendar Management
  • Travel Arrangement
  • Expense Report Writing
  • Handling Confidential Documents
  • Making and Accepting Phone calls
  • Planning and Scheduling Meetings
  • Meeting Coordination
  • Customer Service
  • Client Liaison
  • Minute Taking
  • Provide Administrative Support
  • Document Preparation
  • Filing and Organising Documents
  • Overseeing Boardroom Diaries
  • Company Bar Supervisor (Ordering & Employee Billing)
  • Scheduling & Supervising Cleaning Staff & Duty Roster

Office Administrator

Linnea Potgieter Psychology
03.2010 - 01.2011
  • Patient Admission Administration
  • Patient Billing
  • Medical Aid & Client Liaison
  • Patient EDI Submission
  • Patient Account Reconciliation
  • Patient File Updates
  • Patient Confidentiality

Receptionist & Legal Secretary

Potgieter & Fourie Attorneys
01.2010 - 01.2011
  • Scanning and Filling Legal Document
  • Diary Management
  • Invoicing
  • Archiving of Files
  • Taking & Relaying Messages
  • Keeping Employee Attendance Register
  • Managing Topaz Telephone System
  • Prepare Monthly Telephone Billing Sheets
  • Managing Docex & Record Keeping
  • Debt collection for City of Cape Town
  • Secretary to Principal Attorney
  • Preparing Legal Documents
  • Dictaphone Typing
  • Debt Collection (City of Cape Town)

Education

National Diploma - Occupational Health And Safety Management, Health & Safety Management 1, Management Practice 1, Manage Safety in the Workplace

Stadio Higher Learning
10.2024

Software Development - Microsoft Office, SAP, Aconex, CRM, SYSPRO, SAGE

On The Job
On The Job
10.2024

Tourism Certification - Tourism Communication, Travel Services, Customer Relationship Management, Accommodation Management, Computer Practice, Conference and Event Planning, Hotel Reception, Tourism and Hospitality Marketing, Sustainable Tourism

University of Stellenbosch
12.2004

Senior Certificate - Matric Certificate

Weltevrede Secondary
12.2003

Skills

  • Travel Management

  • Office Management

  • Scheduling and calendar management

  • Bookkeeping

  • Document Management

  • Inventory Control

  • Staff Management

  • Training and coaching

  • Event Coordination

  • Information Protection

  • Teamwork and Collaboration

    • Office Administration

Certification

  • 04/01/23, First Aid, First Aid Training
  • 04/01/23, Fire Fighting, Fire Fighting

Languages

Afrikaans
English

References

  • Lesiba Monama, Anglo American Kumba Iron Ore, Postmasburg, 071 307 1509, lesiba.monama1@angloamerican.com
  • Jean Kritzinger, Anglo American Kumba Iron Ore, Postmasburg, 082 923 0927, jean.kritzinger@angloamerican.co.za
  • Jaco Kruger, PetroMan SA, Pretoria, 012 329 3811, jaco.kruger@petroman.global
  • Jason Frichol, Hirt & Carter 360 Solutions, Cape Town, 082 458 7543

Hobbies and Interests

  • Reading
  • Arts and Crafts
  • Cooking & Baking
  • Family Time & Travel

Personal Information

  • Date of Birth: 10/22/85
  • Nationality: South African

Timeline

Office Manager / Accounts & Office Administrator

Sedulitas CC
10.2024 - Current

Project Team Assistant (Construction - Kapstevel South Project)

Angl American Kumba Iron Ore
01.2022 - 12.2023

Senior Administrator & Onboarding Specialist (Interim Site Supervisor)

PetroMan SA
04.2021 - 12.2021

Senior Front of House and Executive Assistant

Hirt & Carter 360 Solutions
11.2011 - 03.2017

Office Administrator

Linnea Potgieter Psychology
03.2010 - 01.2011

Receptionist & Legal Secretary

Potgieter & Fourie Attorneys
01.2010 - 01.2011

Tourism Certification - Tourism Communication, Travel Services, Customer Relationship Management, Accommodation Management, Computer Practice, Conference and Event Planning, Hotel Reception, Tourism and Hospitality Marketing, Sustainable Tourism

University of Stellenbosch

Senior Certificate - Matric Certificate

Weltevrede Secondary

National Diploma - Occupational Health And Safety Management, Health & Safety Management 1, Management Practice 1, Manage Safety in the Workplace

Stadio Higher Learning

Software Development - Microsoft Office, SAP, Aconex, CRM, SYSPRO, SAGE

On The Job

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Shanaaz Harris