Summary
Overview
Work History
Education
Skills
Home Languages
Health
Drivers Licence
Personal Information
Timeline
AdministrativeAssistant

Shanaaz Adams

Service Consultant
Bluff

Summary

Client service professional with strong expertise in client relationship management and problem-solving. Adept at fostering team collaboration and consistently delivering results. Skilled in communication, conflict resolution, and adapting to changing needs. Known for reliability, flexibility, and client-focused approach.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Service Consultant

Capital Legacy
Durban
03.2024 - Current
  • Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
  • Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Implemented effective training programs to improve the skills and performance of service consultants across the department.
  • Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
  • Documented payment details and personal information on customer accounts.
  • Streamlined service processes for increased efficiency and improved customer experience.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Wills Administrator

Capital Legacy Solutions (Pty) Ltd
Durban
11.2021 - 02.2024
  • Customer service and Retentions (credit control)
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.

Team Leader - Commission Consultants

BrightRock Life Limited
Port Elizabeth
07.2014 - 11.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Built and maintained strong client relationships, leading to repeat business and referrals.

Processing Consultant - Commissions

BrightRock Life Limited
Port Elizabeth
04.2013 - 07.2014
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

Last School attended -

Uitenhage High School
Uitenhage
01.1995 - 12.1999

Skills

Customer service

Home Languages

  • English
  • Afrikaans

Health

Excellent

Drivers Licence

Code 10

Personal Information

  • ID Number: 8208130124085
  • Dependents: 3
  • Criminal Offences: None
  • Date of Birth: 13/08/82

Timeline

Service Consultant

Capital Legacy
03.2024 - Current

Wills Administrator

Capital Legacy Solutions (Pty) Ltd
11.2021 - 02.2024

Team Leader - Commission Consultants

BrightRock Life Limited
07.2014 - 11.2021

Processing Consultant - Commissions

BrightRock Life Limited
04.2013 - 07.2014

Last School attended -

Uitenhage High School
01.1995 - 12.1999

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Shanaaz AdamsService Consultant