Shamiso Maworera
Chitungwiza
Summary
I am a result oriented professional with comprehensive skills in the, hospitality, tourism and marketing industries. My studies and years of experience have enhanced my capacity to craft and implement hospitality and tourism strategies, effectively create, and gather trends in the industry in line with the various niches. I am currently looking to advance my professional development through a new challenging environment and job. I have acquired a broad range of stakeholder engagement skills and networking in different contexts and have built an extensive portfolio of contacts in different industries. My work experience spans thematic issues which include, guest hosting, housekeeping, and 5 start hotel management. I am an enthusiastic and outgoing person who possesses excellent communication and interpersonal skills as well as multicultural awareness to work well with others in fostering team spirit. I am willing to learn, am flexible, highly efficient and eager to take on new challenges.
Overview
13
13
years of professional experience
Work History
Conferencing Supervisor
African Regional Labour Administration Centre
03.2023 - Current
- Assisting with the design and execution of event project plans.
- Collaborating with a team to give the best possible customer service.
- Leading and encouraging a team of conference assistants while ensuring that they satisfy the conference's quality of service criteria.
- Ensure that events are set up to a high quality, including decorating locations and preparing registration materials.
- Helping with the training and development of new employees.
- Complying with all health and safety regulations and requirements.
- Monitor and ensure adherence to all cash handling and credit policies and procedures.
Events Manager
Datz Garden Manor Hotel
Harare, Zimbabwe
11.2022 - 03.2023
- Providing immaculate, sophisticated, professional, and first-rate guest service experiences.
- Work closely with the guest of honor to ensure that all demands are satisfied properly.
- Coordination and management of communication between guests and personnel, as well as follow-up to ensure that customer issues are addressed.
- Manage the guest relations staff to ensure that all standards and operational procedures are followed.
- Train team members on correct event procedures.
Sales and Marketing Executive
Pristine Power Solutions
Harare, Zimbabwe
07.2022 - 11.2022
- Preparing marketing and sales strategies.
- Conducting extensive research on competitor's products and services.
- Creating and overseeing marketing campaigns.
- Creating and presenting sales performance reports.
- Responsible for event promotion and planning.
- Client Relation Management.
- Social media and Website management.
- Product and events promotion.
- Organizing and handling all status update meetings between team members and clients.
- Supervising members in my team to make sure targets are met.
Guest Services
Legacy Hotel
Harare, Zimbabwe
03.2015 - 12.2016
- Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet.
- Perform cleaning tasks and breakdown of service.
- Maintain high standards of safety and cleanliness.
- Adhere to grooming and appearance standards.
Front Office
St Patricks Hotel
Bulawayo, Zimbabwe
10.2014 - 03.2015
- Attending to inquiries and room reservations made on the telephone, online or by email, and welcome guest upon arrival.
- Checking guests in and out, often using a computerized system.
- Provision of additional services for the convenience of guests.
- Prepare a customer's account when they leave the hotel.
- Attending to hotel queries or complaints and responding to emergencies.
- Use of sales skills to persuade guests to take a better and more expensive room, to stay longer, use hotel services such as the restaurant, spa, and leisure facilities.
- Multi tasked performing other duties such as serving in the bar, restaurant, helping with housekeeping.
Housekeeping Supervisor
Meikles Hotel
Harare, Zimbabwe
01.2013 - 07.2014
- Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily.
- Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction.
- Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies.
- Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office.
- Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
Education
Bsc Honors Degree - Marketing Management
Weekend Class(MSU)
08.2020
Professional Certificate -
Confederation of Tourism and Hospitality International Business School
01.2016
Professional Certificate - Management
School of Hospitality and Tourism
01.2014
Professional Certificate - Travel and Tourism
Speciss College
01.2012
Skills
- Strong verbal and written communication skills
- Highly efficient
- Excellent social media management skills
- Attention to detail
- Good coordination skills
- Highly organized
- Exceptional time management skills
- Ability to meet deadlines in a fast-paced environment
Training
- Time Management and Diary Planning
- Audience Segmentation
- Research Methodologies and Research Ethics
Timeline
Conferencing Supervisor
African Regional Labour Administration Centre
03.2023 - Current
Events Manager
Datz Garden Manor Hotel
11.2022 - 03.2023
Sales and Marketing Executive
Pristine Power Solutions
07.2022 - 11.2022
Guest Services
Legacy Hotel
03.2015 - 12.2016
Front Office
St Patricks Hotel
10.2014 - 03.2015
Housekeeping Supervisor
Meikles Hotel
01.2013 - 07.2014
Bsc Honors Degree - Marketing Management
Weekend Class(MSU)
Professional Certificate -
Confederation of Tourism and Hospitality International Business School
Professional Certificate - Management
School of Hospitality and Tourism
Professional Certificate - Travel and Tourism
Speciss College