SHAMIMA VALERY MBOKANE
Branch Manager
Witbank
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
12
12
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Branch Manager
Absa Bank
02.2023 - Current
- Responsibilities:
- Provided information about service procedures and expected timelines.
- Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
- Streamlined service processes for increased efficiency and improved customer experience.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Branch Manager
Capitec Bank
07.2016 - 02.2023
- Responsibilities:
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Acting Regional Manager
Capitec Bank
09.2019 - 05.2020
- Responsibilities:
- Client experience planning and execution.
- Employee wellness monitoring.
- Performance management.
- Support branches through organisational vision alignment, execution, service and performance drive.
Assistant Branch Manager
Capitec Bank
09.2013 - 06.2016
- Responsibilities:
- Branch Admin.
- Manage product sales.
- Performance coaching.
- Performance monitoring.
- Quality client service.
- Standing in as branch manager when branch manager is unavailable.
Education
Higher Diploma - Businesses Management
Regenesys Business School
Johannesburg, South Africa 04.2001 -
Bachelor’s Degree - Business Administration
MANCOSA
05-2019
National Diploma - Financial Information Systems
Durban University of Technology
05-2008
Senior Certificate - undefined
Z B Kunene High School
01.2005
Skills
Customer service
Branch operations management
Relationship building and management
Coaching and mentoring
Sales development
Employee development
Business development expertise
Team player
Customer relationships
Staff management
Business development
Decision-making
Team supervision
Operational reports
Staff supervision
Excellent work ethic
Sales management
Operations management
Cash handling expertise
Strong team-builder
Staff training
Excellent time management skills
Client relationship management
Sales planning
Risk mitigation
Strategic planning
Verbal/written communication
Certification
Additional Courses:
References
- Jonathan Charles. Regional Manager , +2782 457 2320, Absa Bank
- Nomthandazo, Mhaule, Regional Manager, +2771 624 1477, Capitec Bank
- Donald, Mtsweng, Regional Manager, +2783 447 9207, Capitec Bank
Timeline
Branch Manager
Absa Bank
02.2023 - Current
Acting Regional Manager
Capitec Bank
09.2019 - 05.2020
Branch Manager
Capitec Bank
07.2016 - 02.2023
Assistant Branch Manager
Capitec Bank
09.2013 - 06.2016
Higher Diploma - Businesses Management
Regenesys Business School
04.2001 -
Senior Certificate - undefined
Z B Kunene High School
Bachelor’s Degree - Business Administration
MANCOSA
National Diploma - Financial Information Systems
Durban University of Technology