Shamima Moses
Johannesburg
Summary
Driven professional with background in banking. Possess strong knowledge of financial products and services, regulatory requirements, and customer service principles. Confident in decision-making abilities, risk management skills and ability to build relationships with clients. Previous work made significant impact on customer satisfaction levels and operational efficiency at previous institutions.
Overview
6
6
years of professional experience
Work History
Banker
First national bank
Johannesburg
07.2022 - Current
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Developed financial plans for customers based on their individual needs.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Generated monthly reports detailing performance metrics for senior management review.
Learner
Lucchini Sa
10.2019 - 12.2020
- Filling
- Attend to basic calls
- Data capture
- Stock taking
- Supervision of information
- Report to management
- Work under supervision
Customer service
SDC Private Institute
08.2019 - 09.2019
- Create Websites
- Data Capture
- Presentations
- Attend to calls
- Work with petty cash
- Report to management
- Meet and greet clients
- Update Daily Register and Reports
Customer service provider
Pnp Clothing
04.2019 - 07.2019
- Attend to Customers
- Report to management
- Data capture
- Attend to Customer queries
- Attend to calls/making calls
- Write reports
Education
NQL 5 - Business Analysis
Ctu
Johannesburg 06-2023
Time Management - Level 3
Imsimbi Training
01-2021
Time management - Level 2
You Learn It Academy
01-2021
Operate Overhead Cranes - Level 3
You Learn It Academy
01.2020
Fire Fighting - Level 2
YouLearnIT Academy
01.2020
NQL 5 - Production Technology
Merseta
Johannesburg 01-2020
Information Technology - Level 3
SDC Private college
01.2019
Grade 12 certification - National certification
Klipspruit west secondary
Klipspruit west01.2014
Computer certification - Level 4
Kock center
01.2014
Skills
- Communicator
- People person
- Polite
- Target driven
- Decision maker
- Problem solver
- Working well under pressure
- Customer Service
- Bank Sales
- Cross-Selling and Partner Referrals
- Financial Institution Regulations
- Product Promotion
- Employee Training Assistance
- CRM Systems
- Team Coaching and Training
- Team Collaboration
- Analytical Thinking
Additional Information
Open to learning opportunities, Information and learning techniques
Projects
Volunteer, I volunteered at Klipspruit West community center in 2019, whereby we helped out the community kids with homework, educational activities and preparation of food to keep them going and stay focused. Overall experience for me was the educational activities and interests of the children. Learning was an ongoing process at the community center.
References
- Moira line manager, 0877307465
Languages
- English, Read and Write
- Afrikaans, Read and Write
Languages
English
First Language
Afrikaans
Intermediate
B1
Timeline
Banker
First national bank
07.2022 - Current
Learner
Lucchini Sa
10.2019 - 12.2020
Customer service
SDC Private Institute
08.2019 - 09.2019
Customer service provider
Pnp Clothing
04.2019 - 07.2019
NQL 5 - Business Analysis
Ctu
Time Management - Level 3
Imsimbi Training
Time management - Level 2
You Learn It Academy
Operate Overhead Cranes - Level 3
You Learn It Academy
Fire Fighting - Level 2
YouLearnIT Academy
NQL 5 - Production Technology
Merseta
Information Technology - Level 3
SDC Private college
Grade 12 certification - National certification
Klipspruit west secondary
Computer certification - Level 4
Kock center