Work Type
Full TimeLocation Preference
On-SiteRemoteOpen to relocation: No
Shamilla Muller
George
Work Preference
Summary
Dedicated cleaning professional with experience at House Of Cleaning, excelling in quality inspection and safety protocols. Proven ability to enhance client satisfaction through meticulous attention to detail and effective problem resolution. Recognized for training new staff and maintaining high standards in both residential and commercial environments. Reliable and adaptable team player.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Cleaner
House Of Cleaning
George
07.2021 - 01.2023
- Maintained cleanliness of residential properties through detailed cleaning tasks.
- Utilized various cleaning tools and chemicals to ensure safe environments.
- Organized cleaning supplies and equipment for efficient daily operations.
- Followed established safety protocols to protect clients and coworkers.
- Collaborated with team members to complete larger cleaning projects effectively.
- Reported maintenance issues to management for prompt resolution.
- Adapted cleaning techniques based on client preferences and property types.
- Assisted in training new staff on cleaning procedures and standards.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Collected and disposed of trash bags to keep work areas tidy., broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Inspected rooms for cleanliness prior to guest arrival.
- Scrubbed walls to remove scuff marks or stains.
Waitress Trainee
Ocean Basket
George
11.2019 - 12.2019
- Served food and beverages promptly to enhance customer dining experience.
- Provided excellent customer service during meal times.
- Assisted customers with menu selections and answered questions about dishes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Handled customer complaints courteously and ensured satisfaction levels were met.
- Maintained cleanliness of tables and service areas throughout the shift.
- Followed health and safety guidelines in food handling and service procedures.
- Processed customer payments accurately using point-of-sale system.
- Utilized point-of-sale system to process payments from customers.
- Supported team members during busy periods by providing additional assistance.
- Maintained a professional attitude while working in a fast-paced environment.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
Education
Parkdene Secondary
GeorgeSkills
- Cleaning techniques
- Commercial and residential cleaning
- Quality control
- Quality assurance
- Safety protocols
- Health and safety compliance
- Supply management
- Inventory control
- Surface polishing
- Window washing proficiency
- Quality inspection
- Basic maintenance
- Time management
- Team collaboration
- Fast-paced adaptability
- Customer service
- Complaint handling
- Problem resolution
- Attention to detail
- Training support
- Communication skills
- Verbal communication
- Reliability and punctuality
- Multitasking and organization
- Conflict management
- Problem-solving
- Professional appearance
- Physical stamina
- Record keeping
- Physical stamina
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
Certification
- Computer Literacy Training Program
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
References
References available upon request.
Timeline
Cleaner
House Of Cleaning
07.2021 - 01.2023
Waitress Trainee
Ocean Basket
11.2019 - 12.2019
Parkdene Secondary