Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shamilla Cariem

Shamilla Cariem

Summary

Accomplished Service Delivery Administrator brings extensive background in leadership roles. Skilled negotiator with high-level business acumen and comprehensive experience in program management. Promotes growth-minded approach to business challenges. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Sales Manager

Luxury Lifestyle Awards
New York
02.2024 - Current
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed revenue models, process flows, operations support and customer engagement strategies.

Service Delivery Administrator

Roar Agency
6 2023 - 02.2024
  • Handled diary management, arranged appointments and booked meeting rooms and facilities
  • Optimized internal controls and document management systems for evolving needs
  • Improved information management with enhanced data entry and tracking processes
  • Tracked financial, employee and operations data with relevant software to offer real-time insights.
  • Entered and maintained departmental records in company database.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Managed projects from procurement to commission.

Property Lettings Administration

Ridgewater Sales and Letting
01.2022 - 06.2023
  • Prepared representation contracts, purchase agreements and closing statements
  • Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences
  • Helped office personnel with errands, paperwork and data entry
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
  • Documented, researched and resolved customer service issues
  • Identified issues and solutions to eliminate backlog and maximize workflows.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Prepared and presented contracts and other legal documents to clients.
  • Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
  • Established strong relationships with local authorities, fostering positive rapport between the community and properties managed.
  • Updated property listings regularly on various platforms, ensuring accurate information was readily available for prospective tenants searching online resources.
  • Managed lease agreements, ensuring timely renewals and accurate documentation.

Real Estate Agent

Pam Golding
12.2018 - 12.2021
  • Advertised client properties through websites, social media, and real estate guides.
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Presented purchase offers to sellers for consideration.
  • Negotiated, facilitated, and managed real estate transactions.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Advised clients on market conditions and property value for informed decision-making.
  • Reviewed market research data and changed sales plans accordingly.

Restaurant Manager

Glen Eagle Estate Clubhouse
03.2013 - 10.2018
  • Controlled day-to-day operations with shift management strategies and effective food and labor controls
  • Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
  • Worked with FOH and BOH staff to support superior service delivery
  • Sought to improve business operations continuously through team training, customer engagement and marketing strategy.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Set clear expectations and created positive working environment for employees.

Operations Supervisor

Dagiva Logistics
02.2009 - 01.2013
  • Created environment of teamwork, collaboration, and open communication by empowering employees with relevant training
  • Kept team operations consistent with well-established and clear departmental requirements
  • Spearheaded continuous improvement strategies by tracking production metrics and leveraging data to optimize approaches
  • Built data-driven program for continuous improvement initiatives, driving optimal efficiency, operations and cost reduction.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Configured general ledger to record transactions.
  • Completed financial statements and prepared write-up describing financials for executive management.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Education

LLB Law - Undergraduate -

UCT, Cape Town

Skills

Events Coordination

Timeline

Sales Manager

Luxury Lifestyle Awards
02.2024 - Current

Property Lettings Administration

Ridgewater Sales and Letting
01.2022 - 06.2023

Real Estate Agent

Pam Golding
12.2018 - 12.2021

Restaurant Manager

Glen Eagle Estate Clubhouse
03.2013 - 10.2018

Operations Supervisor

Dagiva Logistics
02.2009 - 01.2013

Service Delivery Administrator

Roar Agency
6 2023 - 02.2024

LLB Law - Undergraduate -

UCT, Cape Town

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