Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shameemah Bolters

Shameemah Bolters

Floor Supervisor
Cape Town

Summary

Dynamic Floor Supervisor with a proven track record at Tfg @home Sea Point, enhancing team productivity and customer satisfaction through effective leadership and problem-solving. Skilled in staff management and performance optimization, I excel in fostering high-quality customer relations and streamlining operations. Achieved a notable increase in sales through strategic planning and team collaboration.

Overview

14
14
years of professional experience

Work History

Floor Supervisor

Tfg @home De Waterkant
04.2024 - Current
  • Held team meetings to gain feedback, provide updates and set policies.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Evaluated work of Number floor employees to improve performance.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Optimized employee performance by conducting regular evaluations and providing constructive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Defined and enforced store procedures in compliance with company policies and procedures.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Collaborated with other departments to drive successful completion of assigned tasks.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Monitored progress of tasks to provide feedback for improvement.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Enforced team adherence to safety regulations and protocols.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Floor Supervisor

Tfg @home Sea Point
08.2021 - 07.2023
  • Held team meetings to gain feedback, provide updates and set policies.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Evaluated work of Number floor employees to improve performance.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Optimized employee performance by conducting regular evaluations and providing constructive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Defined and enforced store procedures in compliance with company policies and procedures.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Trained new team members on proper and safe use of tools and equipment.
  • Collaborated with other departments to drive successful completion of assigned tasks.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Assigned tasks to team members to complete within designated time frames.
  • Monitored progress of tasks to provide feedback for improvement.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Enforced team adherence to safety regulations and protocols.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Floor Supervisor

Tfg @home Canal Walk
08.2017 - 08.2021

Transfer to Sea Point branch

Retail Sales Associate

Tfg @home Canal Walk
08.2017 - 08.2021

Transferred to Sea Point

Retail Sales Associate

Tfg @home Sea Point
01.2011 - 01.2015

Left after having my first born

Education

Matric (Bachelor's Degree) -

Woodlands High School
Mitchell's Plain
2010

Skills

Team Supervision

Timeline

Floor Supervisor

Tfg @home De Waterkant
04.2024 - Current

Floor Supervisor

Tfg @home Sea Point
08.2021 - 07.2023

Floor Supervisor

Tfg @home Canal Walk
08.2017 - 08.2021

Retail Sales Associate

Tfg @home Canal Walk
08.2017 - 08.2021

Retail Sales Associate

Tfg @home Sea Point
01.2011 - 01.2015

Matric (Bachelor's Degree) -

Woodlands High School
Shameemah BoltersFloor Supervisor