Shamal Singh
Retail Business Professional | Sales And Acquisitions
Cape Town
Summary
An experienced business and sales management professional with 20+ years in retail, telecommunications, financial services and commercial brokerage. Skilled in resolving complex challenges, program execution and, delivering outstanding customer experiences.
Overview
21
21
years of professional experience
Work History
Director & Shareholder
MobileMate SA
06.2021 - Current
- Hired trained, and mentored Business Development Management Teams in terms of external sales processes and product service acumen.
- Maximised profitability by setting and enforcing stringent budgetary guidelines for efficient allocation of resources.
- Established employee performance metrics that fostered accountability and motivated staff to exceed targets consistently.
- Organized successful in-store events to drive foot traffic and boost sales during key periods throughout year.
- Improved cash flow management by implementing better financial controls across all aspects of business operations.
- Conducted regular competitor analysis to stay informed of industry trends, allowing for agile adjustments in pricing strategies or product offerings when necessary.
- Increased B2B sales by cultivating strong relationships with key decision-makers and stakeholders translating to 25% increase in consistent Sales .
- Enhanced overall shopping experience through welcoming store environment, attentive service, and expert guidance on product selection.
- Contributed to motivated and high-performing team culture by sharing best practices, celebrating successes, and offering constructive feedback when needed.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Grew Turnover by 35% year on year post Covid through strategic marketing initiatives and service excellence
Leasing Manager (Consulting Role)
Kase Artist
9 2019 - Current
- Formulation of road maps for client retail expansion projects through acquisition of commercially viable leasing agreements .
- Spearhead negotiation of financial terms in commercial lease agreements through effective communication skills and fact-based analysis ensuring terms are commercially viable to client.
- I successfully acquired 20 new commercial leasing agreements ahead of schedule.
- Negotiated contracts with external vendors, securing competitive pricing and favourable terms for required services or products.
- Strengthened company brand identity through creation and articulation of Corporate Company Profile which established unique selling propositions and competitive edge over opposition companies bidding for similar retail sites
- My tasks included hiring and management teams of contractors and designers to successfully construct new stores from conception to turnkey solution.
- I demonstrated capability to direct teams of multidisciplinary personnel, enforcing performance measurements to ensure delivery of construction projects on time.
Accredited Business Broker & Franchise Principal
Aldes Business Brokers
05.2017 - 12.2019
- Conducted in-depth analyses on Financials , Inventories, Assets, Franchise Agreements, Lease Agreements and Operation Manuals on companies on path of ownership transformation
- Supported entrepreneurs in finding suitable businesses for acquisition according to their investment criteria and long-term objectives.
- Assisted sellers in preparing their businesses for sale, increasing likelihood of successful transactions at optimal prices.
- Facilitated communication between buyer and seller throughout negotiation process, ensuring clear expectations from both parties were met.
- Spearheaded due diligence efforts, uncovering critical information that impacted deal outcomes positively.
- Identified potential risks associated with each transaction while proactively developing mitigation strategies.
- Mentored clients on various aspects of buying/selling business including financing options, contracts and agreements, taxation implications etc.
- Created marketing materials that effectively showcased businesses'' strengths, attracting interested buyers.
- Adopted utilization of smart, data driven platforms to provide market related valuations on businesses.
- Preparation and submission of Abridged Financial and Marketing reports, price negotiations and driving sale of each business using various marketing communication channels
- Achieved 7 (seven) successful business sale transactions in under 24 months
- Ensuring all engagements and sale transactions were compliant with Estate Agency Affairs Board (EAAB) and within confines of Fidelity Fund Certificate.
Franchisee
weFix Repair Specialists
08.2016 - 12.2019
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele which increased sales by over 25%.
- Enhanced employee satisfaction with comprehensive training programs and regular performance evaluations.
- Identified areas for improvement in store layout design, enhancing overall appearance while enhancing space efficiency for improved shopping experience.
- Expanded market reach through strategic partnerships with local businesses, resulting in mutually beneficial collaborations that drove increased sales volume for both parties involved.
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Spearheaded efforts towards sustainability through energy-efficient initiatives, waste reduction strategies, and environmentally conscious product sourcing.
- Collaborated with fellow franchisees on best practices sharing to optimize operations and cost controls ,improving efficiency levels throughout the organisation.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organisation.
Business Partner
Altech Autopage Cellular (Altron)
12.2004 - 02.2016
- Successfully scaled business through roll out of three stores in super-regional malls.
- My portfolio included management and growth of Annuity Income Revenue through acquisition and retentions coupled with ARPU growth and churn management. Churn remained below 10% benchmark , ARPU rose by 25% which positively impacted annuity growth.
- Developed customer experience and retention strategy that lead to increases in organisational sales, growth in market share and achieved customer value proposition KPIs
- Built and sustained relationships with key stakeholders and other Business Partners to benchmark performance, analyze best practices and keep abreast with changes in technologies that influence innovation
- Lead HR department, including talent acquisition, learning and development, employee engagement and performance management
- Ensured compliance with franchise agreements, regulatory requirements, and company policies across all units.
- Managed day-to-day operations of multiple franchise units, ensuring consistent brand representation.
- Spearheaded team-building activities that foster collaboration among employees at various franchise locations.
Foreign Exchange Consultant
ABSA Bank
02.2003 - 03.2005
- To be discussed.
Education
Certificate : Operations Management - Operations Management
University of Cape Town (Get Smarter)
Cape Town, South Africa03.2016
No Degree - Intern Agent
Estate Agency Affairs Board (EAAB)
Durban 04.2001 -
Skills
Sales strategy development
Negotiation expertise
Presentation abilities
Industry Networking
Financial Analysis
Closing Techniques
Client Relationship Management
P&L Management
References
CLIVE DONOVAN, UMDLOTI HARDWARE, Had the pleasure of dealing with Shamal Singh at Aldes Business Brokers. Recently returned from living many years abroad and was looking to buy a small business. In a nutshell, absolutely fantastic service! Shamal was not only diligent in informing me of all aspects of the company, but when required, went that extra mile to clearly cover bases I had not even thought about! Even to the extent of assisting with counting inventory over the weekend! Wow - what can I say - Highly recommend his services offered
Hobbies
Squash , reading and culinary experiences
Timeline
Director & Shareholder
MobileMate SA
06.2021 - Current
Accredited Business Broker & Franchise Principal
Aldes Business Brokers
05.2017 - 12.2019
Franchisee
weFix Repair Specialists
08.2016 - 12.2019
Business Partner
Altech Autopage Cellular (Altron)
12.2004 - 02.2016
Foreign Exchange Consultant
ABSA Bank
02.2003 - 03.2005
No Degree - Intern Agent
Estate Agency Affairs Board (EAAB)
04.2001 -
Leasing Manager (Consulting Role)
Kase Artist
9 2019 - Current
Certificate : Operations Management - Operations Management
University of Cape Town (Get Smarter)