Shama Pillay
Further Lending Consultant / Client Services
Summary
I always give 100% to the projects I work on, I am constantly looking forward to the next challenge. I have a positive attitude that helps energize my colleagues. I volunteer willingly to work on projects and tasks within my current department. I offer helpful ideas to ensure the team is driven forward and I produce a high level of work without the need for oversight or assistance. I go beyond my job description and I take ownership of problems. I have a track record of missing relatively few days of work and remain punctual.
Overview
18
18
years of professional experience
Work History
Further Lending Consultant
SA Home Loans
Durban
06.2014 - Current
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered further lending applications
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Collaborated with other departments to promptly process loan applications.
- Utilized risk management strategies to attain high loan approval rates.
- Maintained strict confidentiality of bank records and client information.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Customer Service Advisor
First Car Rental
Durban
09.2009 - 02.2011
- Described product highlights and benefits to help guide hiring decisions.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
Sales Advisor
Outsurance
Johannesburg
03.2006 - 12.2008
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Demonstrated features, answered questions and offered solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Responded to in-person and telephone requests for information about company offerings.
Education
BCOM Honors Human Resources Management - Human Resource Management
Regent Business School
Durban 01.2022 - 01.2023
BCOM Human Resources Management - Human Resources Management
Regent Business School
Durban 01.2019 - 01.2022
NQF Level 5 National Diploma - Public Relations Management
Durban University of Technology
Durban 01.2003 - 20052
MQF Level 5 National Diploma ECD - Early Childhood Development
Wonderkids Training Institute
Durban 01.2012 - 12.2014
No Degree - Teaching English As A Foreign Language Certificate
TEFL Professional Institute - Teacher Record
China 04.2001 -
Skills
Team Player
Leadership
Problem Solving
Resiliant
Emotional Intelligence
Time Management
Teamwork
Adaptability
Collaboration
Computer Skills
Creativity
Analytical Skills
Proficient
Customer Service
Sales
References
SA Home Laons: Rasago Chetty 031 5605438
First Car Rental: Christo Snyman 032 4360100
Outsurance: Christiaan Smit 08600 70000
Timeline
BCOM Honors Human Resources Management - Human Resource Management
Regent Business School
01.2022 - 01.2023
BCOM Human Resources Management - Human Resources Management
Regent Business School
01.2019 - 01.2022
Further Lending Consultant
SA Home Loans
06.2014 - Current
MQF Level 5 National Diploma ECD - Early Childhood Development
Wonderkids Training Institute
01.2012 - 12.2014
Customer Service Advisor
First Car Rental
09.2009 - 02.2011
Sales Advisor
Outsurance
03.2006 - 12.2008
NQF Level 5 National Diploma - Public Relations Management
Durban University of Technology
01.2003 - 20052
No Degree - Teaching English As A Foreign Language Certificate
TEFL Professional Institute - Teacher Record
04.2001 -