Shaldon Pieterse
Accommodation Receptionist/Night Auditor
Sasolburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Accommodation Receptionist
Emerald Resort And Casino (Tsogo Sun).
07.2022 - Current
- Checking guests out
- Checking guest in
- Closing City Ledgers (Internal/ External)
- Closing Accounts to Travel Agents
- Charging of Virtual Cards
- Dealing with guest accounts (Payments/Refunds)
- Collecting and processing payments.
- Making reservations (Leisure/Business/Gaming)
- Conducting Key Checks
- Daily guest courtesy checks
- Dealing with groups and individuals
- Handling and balancing large amounts of cash on daily basis
- Processing card payments (using speed points)
- Physically Organizing files and documentation
- Experience in Microsoft (Office/Excel/Word)
- Over 3 years' experience with OPERA PMS
- Over 3 years' experience with Ving Card Vision
- Cutting guest key cards/Reprogramming room doors
- Compiling emails
- Maintaining office supplies
- Updating guest profiles
- Working with Rewards Cards.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Night Audit Reliever
Emerald Resort And Casino (Tsogo Sun).
07.2022 - Current
- Enhanced guest experience by providing personalized recommendations for local attractions and dining options.
- Strengthened interdepartmental communication channels through proactive collaboration with housekeeping, maintenance, and front desk teams.
- Improved guest satisfaction by promptly addressing concerns and resolving issues during night audit shifts.
- Aided in reducing accounting errors by meticulously auditing invoices, receipts, and other financial documents as part of the nightly reconciliation process.
- Ensured accurate financial reporting by diligently reviewing and reconciling daily transactions.
- Maximized occupancy rates through efficient room assignment practices during the overnight hours.
- Promoted a welcoming atmosphere for arriving late-night guests by providing exceptional customer service at checkin.
- Generated and printed daily financial reports to track hotel performance.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
Night Auditor
Be My Guest Hotel And Conference.
12.2020 - 6 2022
- Allocation of rooms (following day)
- Conducting Key/inventory checks
- Handling guest reservations/ Travel Agents
- Monitoring security gates/cameras/guards
- Updating Guest Profiles
- Processing payments.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Stored guest valuables in safe and individual boxes for security.
Education
Diploma in Hospitality Managment -
Alison (Online) NQF 3
Vanderbijilpark, GautengMatric Certificate (NCC NQF4) -
Vaalpark Aritcon Art School Of Exellence.
Vaalpark, Free-StateSkills
Microsoft Word
Microsoft Excel
Ving Card Vision
Opera PMS
POPIA
Customer Service
The Host PMS
Ingenico
Time Management
Flexible and Adaptable
Data Entry
Calm Under Pressure
Verbal Communication
Problem-Solving
Personal Information
- Date of Birth: 12/28/02
- Gender: Male
- Nationality: South African
- Driving License: Code 8
- Marital Status: Engaged
References
- Andre Kruger (Director), 016 971 3650, bmgt@vaal3hoek.co.za, Be My Guest Hotel
- Cel-Marie Baxter (Manager), 016 982 8371, Cel-Marie.Baxter@tsogosun.com, Emerald Resort And Casino
Timeline
Accommodation Receptionist
Emerald Resort And Casino (Tsogo Sun).
07.2022 - Current
Night Audit Reliever
Emerald Resort And Casino (Tsogo Sun).
07.2022 - Current
Night Auditor
Be My Guest Hotel And Conference.
12.2020 - 6 2022
Diploma in Hospitality Managment -
Alison (Online) NQF 3
Matric Certificate (NCC NQF4) -
Vaalpark Aritcon Art School Of Exellence.
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