Summary
Overview
Work History
Education
Skills
Timeline
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Shakeel Sadien

Data Administrator

Summary

Proven expertise in data validation and fostering professional growth, demonstrated at Amazon.com Services. Excelled in streamlining data processes for Mr No Jokes Pty Ltd, enhancing efficiency by overhauling data entry and validation. Skilled in Microsoft Excel and effective communication, I significantly improved training outcomes and data accuracy across multiple roles.


Driven Database Architect with 6 years of experience in full lifecycle development. Goal-oriented team player succeeds working with various colleagues and clients by maintaining communication. Motivated with keen analytical, problem-solving and task management abilities.

Overview

6
6
years of professional experience

Work History

Assistant Data Administrator

Mr No Jokes Pty Ltd
04.2023 - Current
  • Streamlined data entry processes for increased efficiency and reduced errors.
  • Facilitated cross-functional collaboration between stores through effective communication regarding data-related needs and tasks.
  • Assisted in insuring that the data is sent over to all the stores correctly and all products appear in the data base correctly.
  • Reviewing invoices from suppliers to check if the cost of products are correct or if prices increased.
  • Making sure that the suppliers are paid by the due date of the invoice & insuring that payments are correctly put into the system.
  • Making sure the Stock on hand of products are correct on the data base for all stores so available stock is easily seen.


Trainer

Amazon.com Services
01.2022 - 12.2022
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Collaborated with subject matter experts to create accurate training content.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Increased employee competency with creation of targeted skill development paths.
  • Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.

Trainer Assistant

Amazon.com Services
01.2020 - 12.2021
  • Developed strong relationships with trainees, fostering a supportive learning environment that promoted personal growth and professional development.
  • Enhanced training effectiveness by incorporating interactive activities and real-world examples into lessons.
  • Continuously expanded personal knowledge base by staying up-to-date via trainer courses, and volunteering to give presentations in order to develop more experiences in talking to a big group of trainees.
  • Managed training logistics, including scheduling and room setup ensuring a smooth learning experience for all attendees.

Customer Service Associate

Amazon.com Services
08.2018 - 12.2019
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Conducted customer feedback surveys to gather insights and identify areas for improvement.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.

Education

Higher Certificate - Data Analysis

UCT Online Campus
Cape Town, South Africa
04.2001 -

High School Diploma -

The Oracle Academy
Cape Town, South Africa
04.2001 -

Skills

Microsoft Excel

Timeline

Assistant Data Administrator

Mr No Jokes Pty Ltd
04.2023 - Current

Trainer

Amazon.com Services
01.2022 - 12.2022

Trainer Assistant

Amazon.com Services
01.2020 - 12.2021

Customer Service Associate

Amazon.com Services
08.2018 - 12.2019

Higher Certificate - Data Analysis

UCT Online Campus
04.2001 -

High School Diploma -

The Oracle Academy
04.2001 -

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Shakeel SadienData Administrator