Shaili Naidoo
Fairlands,Johannesburg
Summary
Seeking Employment
Aspiring agent with strong communication and interpersonal skills gained through coursework, customer service and leadership experiences. Skilled in market research, negotiations and networking. Detail-oriented with drive to build and maintain positive relationships with clients. Looking to develop career as agent and bring value to professional organisation.
Talented professional with solid background in performing various administrative and editorial tasks necessary to promote people and products. Easily builds relationships with clients and consistently meets sales targets. Passion for working in team environments.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Agent
CCI
08.2023 - 01.2024
- Customer care, international campaign transferring customers to licensed sales agent to review their additional benefits on their current insurance
- Improved customer trust by establishing open lines of communication and effectively handling enquiries.
- Kept up-to-date with the latest industry trends, ensuring relevant advice was given to clients.
- Maintained detailed records of all interactions with clients, helping to personalise future communications.
Administration
Advance Assessment & Training
03.2023 - 06.2023
- -Scanning and renaming of files
- Organised important company meetings, leading to improved communication across departments.
- Improved record keeping system with attention to detail and thoroughness.
customer care agent
Wes fin direct solutions
02.2022 - 12.2022
- -customer care, assisting customers with daily queries, though we chat and email, maintaining an Iph of 23 emails per hour and 3 chats per 25 minutes.
- Maintained thorough knowledge of products and services for informed responses.
- Addressed queries via email, leading to timely solutions.
- Delivered excellent customer service by addressing concerns and queries promptly.
Administration/Finance Assistant
Mini Munchkins Nursery School
01.2016 - 12.2019
- Company Overview: Gauteng
- -Record filing, Spreadsheets and Data base tracking, Finance tracking, data capturing, as well as substitute teaching.
- Maintained confidentiality of sensitive financial information as part of ethical work conduct.
- Performed general administrative tasks, enhancing overall departmental productivity.
Education
High School -
Roosevelt High School
01.2016 - 12.2021
Skills
-MS Office/Word
-Advanced MS Office Suite
-Social Media Marketing
-Administrative Support
Custom
- Stephanie, Mini Munchkins Nursery School, Gauteng, 0610206682
- Asheria, Wes's fin direct solutions, 0611835798
- Mr Prince, Advance Assessment & Training 0683994105
Timeline
Agent
CCI
08.2023 - 01.2024
Administration
Advance Assessment & Training
03.2023 - 06.2023
customer care agent
Wes fin direct solutions
02.2022 - 12.2022
Administration/Finance Assistant
Mini Munchkins Nursery School
01.2016 - 12.2019
High School -
Roosevelt High School
01.2016 - 12.2021
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