Shahista Hoosen

• Assisting the Privacy team in all operational and business as usual data privacy activities.
• Providing front line data privacy support to business areas
• Providing 2nd line support for customer data privacy queries and complaints
• Day to day management of the data subject access request process, requests for erasure and all other data
  subject rights requests
• Creating and maintaining internal records and logs for all data subject rights requests
• Maintaining documented processes, procedures and training material regarding data subject rights requests
• Managed timely responses to data subject access requests, ensuring compliance with applicable regulations.
• Providing input into Data Protection Impact Assessments and other privacy risk assessments to assess the
  impact of new processing activities and business changes involving personal data
• Building on, and the continued development of a solid knowledge base of legislation, regulation, industry
  guidelines and technical documents
• Developing a broad understanding of compliance processes such as AML and Responsible Gambling
  processes
• Assisting in ad hoc duties as and when required
• Spearheaded training initiatives to educate employees on privacy laws and best practices, promoting a culture of data protection awareness.
• Assisting with incident/breach management assessments, conducting investigations.
• Collaborated with cross-functional teams to ensure privacy regulations were incorporated into new product development processes.
• Championed a culture of continuous improvement within the privacy function, fostering innovation and adaptability to meet evolving regulatory demands.

Experienced professional with a proven track record of establishing and maintaining long-term client relationships through high-quality service delivery. Skilled in enhancing customer satisfaction, developing innovative solutions, and mentoring junior staff for career growth. Adept at preparing and analyzing operational performance metrics, identifying trends, and collaborating on actionable strategies aligned with corporate objectives. Proficient in assisting Privacy teams with operational data privacy activities, managing data subject requests, and providing support for privacy compliance. Strong knowledge of legislation, regulations, and industry guidelines, with a focus on maintaining data privacy and supporting Privacy Programme objectives. Assisting with incident/breach management and DPIA's/LIA's via One Trust.

Become a data protection specialist by triaging requests, serving as the primary contact for the Data Protection Team. Collaborate with Customer Care and Data Protection Teams for GDPR and data protection queries. Maintain logs for deletion and access requests, handle administrative tasks, and resolve data protection queries. Provide support for projects in Cape Town, manage escalations, and conduct interviews for GDPR Team recruitment. Manage leave requests, roster coverage, and coach training needs. Ensure SLA compliance, monitor performance, and provide feedback. Handle IR issues, monitor volumes, and address workload proficiency. Manage escalations, communicate operational issues, and provide assistance as needed. Log and resolve operational issues promptly and escalate management queries efficiently.

Specialize in recognizing and managing data protection issues and requests from customers. Act as a key contact point for the Data Protection Team for timely SAR processing. Collaborate with Customer Care and Data Protection Teams for handling GDPR and Data Protection queries. Maintain logs and software for deletion and access requests. Handle administrative tasks and resolve basic data protection queries. Provide support for projects in Cape Town. Conduct interviews for GDPR Team recruitment. Manage leave requests and roster coverage. Monitor and address IR issues. Ensure SLA standards are met and provide feedback based on quality assurance. Conduct performance appraisals and manage workload efficiently. Identify and address volume concerns. Handle escalations and ensure SLA targets are met. Communicate operational issues effectively and provide assistance as needed. Log operational issues and ensure timely resolution. Escalate queries requiring management attention promptly.

Specialize in identifying data protection queries from customers and triaging Data Protection requests. Manage stakeholders by ensuring Data Protection Team receives SAR data within SLA. Collaborate closely with Data Protection Team in London. Maintain internal records for data subject rights requests. Manage data subject access request process and erasure requests. Resolve basic data protection queries and provide front-line support on data protection issues. Document processes, procedures, and training materials for data subject rights requests.

Experienced professional with expertise in team management, trend analysis, reporting, HR support, technical assistance, client communication, sales strategies, target setting, performance management, and staff recruitment.

Responsible for overall operation of retail store, focusing on customer service, coaching staff, and managing sales floor. Handles corporate clients, coordinates sales events, and assists with additional tasks as needed.

Successfully manage staff, efficiently resolve customer complaints, implement daily operating procedures, maintain store cleanliness and organization, ensure proper merchandise display and pricing, and uphold quality brand image standards for favorable evaluations.

During after school hours, weekends, and over June & December holidays, effectively manage accounts payable, general ledger transactions, accounts receivable, daily invoicing, cash posting, and multiple account reconciliations. Skillfully oversee full-cycle accounts payable for 50+ vendors, from GL processing and cost coding to reconciliation. Provide leadership in training team members and developing efficient order processes adopted by the company.