Shahin Furmie
Senior Manager
Johannesburg,Gauteng
Summary
Results-driven Retail Manager skilled in team leadership and operational management. Trains staff and monitors performance to cultivate a motivated workforce. Resolves customer complaints with empathy and fosters strong relationships, enhancing satisfaction. Adapts to evolving retail environments through effective communication and problem-solving, committed to driving success through collaboration and a customer-focused approach.
Overview
2
2
Languages
25
25
years of professional experience
Work History
Retail Manager
WeedZZZ Herbal Store
Johannesburg, South Africa
03.2024 - 07.2026
- Supervised daily operations across multiple retail locations to uphold company standards and enhance customer service.
- Managed team of retail assistants, delegating tasks and monitoring performance to maintain store operations.
- Organised staff schedules, holiday rotas, and shift patterns to ensure seamless store operations.
- Trained new staff on product knowledge and customer service excellence in a retail environment.
- Resolved customer complaints with empathy and professionalism, ensuring customer satisfaction.
- Created positive working environments by offering support and guidance to staff.
- Coordinated with logistics team to optimise inventory distribution across retail outlets, improving stock availability.
- Resolved stock issues, locating desired merchandise with resourceful research and networking with other retail locations.
Team Manager
Dream Poker
Sandton, South Africa
09.2005 - 02.2007
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Built and maintained courteous and effective working relationships.
- Actively listened to customers to fully understand requests and address concerns.
- Developed team communications and information for meetings.
Service Team Manager
Tiscali Internet
Sandton, South Africa
08.2001 - 06.2005
- Monitored staff performance and developed improvement plans.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Led team of 5 employees, fostering a collaborative environment to meet project deadlines efficiently.
- Prepared statements detailing operational detail and key performance indicators.
- Oversaw work of administrative staff supporting [Type] operations and facilitated key cross-functional collaboration.
- Compiled information and produced graphs to assist with financial reporting and budgetary management.
Education
Certificate of Higher Education - Mathematics
Coronationville Senior Secondary School
Johannesburg, GP01-1984
Skills
- Store Management
- Operational management
- Inventory control
- Stocktake management
- Supply chain coordination
- Sales KPI management
- Sales reporting
- Retail display planning
- Customer relationship management
- Customer service
- Complaint handling
- Conflict resolution
- Performance monitoring
- Team leadership
- Staff scheduling
- Staff training
- Employee training
- Team motivation
- Team building
- Employee engagement strategies
- Self-motivated
- Service skills
- Customer focus
- Good communicator
- Communication effectiveness
- Quality assurance
- Cash-handling expertise
- Product knowledge proficiency
- Decision-Making prowess
- Data analysis
- Promotional campaign management
- Competitor analysis
- Store operations efficiency
- Relationship management
- Promotional campaign management
- Sales reporting
- Competitor analysis
Languages
English
Advanced
C1
Afrikaans
Intermediate
B1
Interests
- My hobbies and interests include motorcycle riding for long distances Online gaming, nature outings, movies, music, aircraft, motorcycles, outdoor camping, hiking, and socialising
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Manager
WeedZZZ Herbal Store
03.2024 - 07.2026
Team Manager
Dream Poker
09.2005 - 02.2007
Service Team Manager
Tiscali Internet
08.2001 - 06.2005
Certificate of Higher Education - Mathematics
Coronationville Senior Secondary School