Muhammed Shaheer Abubaker
Solutions Architect
Cape Town
Summary
Highly motivated IT professional with a strong passion for leveraging technology to drive efficiency and innovation. With 8 years of experience in the field, I possess a unique blend of technical expertise, problem-solving skills, and exceptional software support abilities. Knowledgeable in a range of technologies, including MS Azure, PowerAutomate, SalesForce, Java Script and C#. Proven track record of delivering effective solutions, troubleshooting complex issues, and providing top-notch support to users.
With a strong foundation in IT and a commitment to staying up-to-date with industry trends, I am confident in my ability to make a positive impact in any organisation. I am excited to bring my skills and expertise to a new challenge and contribute to the success of a dynamic team.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Technical Support Consultant
Korbistat
2 2023 - Current
- Provides customer support by responding to customer/partner support cases within pre-defined SLA's.
- Perform first-level analysis of cases (and where possible replicate) to confirm if the nature of the query.
- Collaborate with both South African and North American Services Teams to investigate and provide solutions to customers.
- Retain responsibility for case administration, customer feedback and customer expectation management throughout the full lifecycle of cases.
- Track internal progress and keep customers informed as needed.
- Follow defined Emergency Escalation procedures where applicable for Production emergency cases.
- Facilitate daily checkpoint meetings with both South African and North American Service Teams.
Content Developer
Korbicom
04.2021 - 01.2023
- Document construction, formatting and styling, using MS Word-like user interface.
- Researching, analysing and understanding the client’s environment in which a document operates, currently mostly Insurance, Banking, Wills & Trusts.
- Analysing the degree to which documents should be automated, by pulling in data from client data sources.
- Marking-up and automating documents using in-house programming tools involving document logic ("if then/else"), fill points/stop-codes and dialogs.
- Testing, troubleshooting, and maintaining developed documents.
- Assist with client issues/questions by troubleshooting and providing solutions.
- Occasionally gathering requirements/demonstrating work to US/Canadian clients in other time zones, via video conferencing.
Sales Manager
Damelin College
01.2020 - 12.2020
- Managed and directed 10 sales support staff in administrative tasks to help sales reps close deals.
- Enhanced profitability by developing pipelines utilising marketing and sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Senior Program Coordinator
Damelin College
01.2019 - 12.2019
- Collaborated with program coordinators to achieve consistency in program objectives and services.
- Researched best practices and developed strategies to improve program outcomes.
- Managed multiple projects simultaneously, prioritising tasks and meeting tight deadlines.
- Established clear performance metrics to evaluate progress towards goals and make data-driven decisions.
- Created detailed reports that highlighted program achievements, challenges, and areas for improvement for senior leadership review.
Lecturer (Information Technology & Engineering)
Damelin College
04.2017 - 12.2019
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Graded quizzes, tests and projects to provide students with timely academic progress information and feedback.
- Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
- Adapted quickly to shifting educational landscapes during remote learning periods, leveraging digital tools to engage students via virtual platforms while maintaining high levels of academic rigor.
- Developed strong relationships with colleagues, collaborating on curriculum development.
- Provided individualised support for struggling learners, using tutoring sessions and additional resources.
Education
Masters - Information Communication Technology
Cape Peninsula University of Technology
Cape Town, South Africa 01.2020 - 12.2023
Bachelor of Technology - Mechatronics
Cape Peninsula University of Technology
Cape Town, South Africa 01.2016 - 12.2016
Skills
Technical analysis and problem-solving
Software support and troubleshooting
Network administration and security
Data analysis and visualisation
IT project management and coordination
Certification
Golden Key International Honour Society
Timeline
Golden Key International Honour Society
09-2024
Content Developer
Korbicom
04.2021 - 01.2023
Masters - Information Communication Technology
Cape Peninsula University of Technology
01.2020 - 12.2023
Sales Manager
Damelin College
01.2020 - 12.2020
Senior Program Coordinator
Damelin College
01.2019 - 12.2019
Lecturer (Information Technology & Engineering)
Damelin College
04.2017 - 12.2019
Bachelor of Technology - Mechatronics
Cape Peninsula University of Technology
01.2016 - 12.2016
Kaizen Training
12-2015
Technical Support Consultant
Korbistat
2 2023 - Current
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