Summary
Overview
Work History
Education
Skills
Interests
Watching live sporting events eg Football and Rugby , Swimming Reading online blogs
Timeline
TruckDriver

Shafeq Khan

Technical Support Technician
Cape Town

Summary

I am a Resourceful Technical Assistant that brings extensive understanding of intricate hardware, software and peripheral support issues to FTTH support field. Over a 2-plus year period serving as point-of-contact for assessing and troubleshooting system performance, fielding user queries and liaising with vendors and third-party support. Offers extensive experience customizing and fixing deployments to meet organizational need for nonstop operations. Adept understanding of manuals and online resources, incorporated into knowledge base to quickly and efficiently resolve problems.

Overview

6
6
years of professional experience

Work History

Vodacom Fibre to the Home Technical Assistant

Callforce Direct (Pty) Ltd
06.2022 - Current
  • Installed technical hardware and software in deskside support environment.
  • Gathered, organized and distributed technical documentation.
  • Provided technical guidance and support to team members.
  • Implemented corrective action procedures within prescribed guidelines for issues, escalating high priorities to other technical resources.
  • Liaised with customers, communicating and resolving problems and concerns.

Sales Agent

Tellkom
09.2017 - 01.2022
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Explained features and advantages of different products or services to promote sales.

Education

High School Diploma -

ZIMSEC
Harare
04.2001 -

Skills

Customer or Student Assistance

undefined

Interests

New Technology eg Cell phones computers new internet solutions

Cars

Watching live sporting events eg Football and Rugby , Swimming Reading online blogs

I am  a supporter of the Sundowns Football Team based in Pretoria . i watch  some PSL Football league Matches when i can. 


i am mostly ingage in the Springbok  National  rugby team i often watch them  on TV or  online due to  how busy the Stadium's can get. 


I love  Swimming any  chance i get to  do it i will it relaxes and calm's my body  enabling me to recover from the rigors of  office work. 


Timeline

Vodacom Fibre to the Home Technical Assistant

Callforce Direct (Pty) Ltd
06.2022 - Current

Sales Agent

Tellkom
09.2017 - 01.2022

High School Diploma -

ZIMSEC
04.2001 -

Similar Profiles

CREATE PROFILE
Shafeq KhanTechnical Support Technician