Shadrina Tebele
Midrand
Summary
Experienced professional focused on providing exceptional customer service in airport environments. Ensure smooth and efficient check-in processes by leveraging strong communication skills and calm demeanour under pressure. Committed to enhancing passenger satisfaction through attentive service and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Check in agent Delta Airlines
Colossal aviapartner
Johannesburg South
04.2017 - Current
- Informed passengers about changes in flight schedules, minimising confusion and stress.
- Took charge of lost or delayed baggage issues, swiftly resolving them to maintain customer trust.
- Organised efficient queue management, promoting orderliness at the check-in counter.
- Checked passenger identification and issued boarding passes for secure flights.
- Coordinated with ground staff for expedited baggage handling processes.
- Updated computer systems with passenger details to maintain accurate records.
- Facilitated seamless check-ins through meticulous attention to detail and accuracy in document verification.
- Handled ticketing and reservations procedures for seamless travel experience.
- Ensured efficiency with management of passenger luggage.
- Performed regular system updates, maintaining up-to-date flight information for all travellers.
- Managed upset customers, restoring calm in stressful situations.
- Verified visa documentation to comply with international travel regulations.
- Maintained high standards of customer service under pressure during peak times.
- Enhanced customer satisfaction by providing excellent service at check-in counters.
- Handled difficult customers politely yet firmly, keeping the situation under control whilst maintaining professionalism.
- Performed boarding gate duties in line with airline schedule.
- Oversaw ticketing, gate and ramp services.
- Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Directed passengers through immigration, passport control and baggage hall to claim luggage.
- Determined level of assistance required for each individual passenger.
- Tagged luggage and routed to appropriate location for loading and screening.
- Reviewed passports and travel documentation, issuing boarding passes upon completion.
- Provided warm and friendly welcome to customers upon arrival at airport.
- Verified customer passports and documentation to travel.
Education
Certificate of Higher Education - Safety management
Oxbridge academy
Capetown01.2020
Skills
Flight scheduling expertise
Complaint handling
Baggage processing
Security procedure adherence
Travel document validation
Passport verification
Aviation safety regulations
Check-in procedures
Security screenings
Boarding support
Airport ground operations
Customer service management
Visa checks
Checking in passengers
Check-in processes
Passenger assistance
Timeline
Check in agent Delta Airlines
Colossal aviapartner
04.2017 - Current
Certificate of Higher Education - Safety management
Oxbridge academy