Hi, I’m
Shadrack Luyolo Wonga Matomela
Investigator
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Summary
Dedicated Investigator focused through superior investigation of reported crimes, Money laundering, Sanctions / financial regulatory and offenses. Assists fellow employees, superiors and leaders in complex investigations of crimes against clients, property crimes, employee misconduct and organized crime. Hardworking Investigator with insight and experience in Bank investigations. Advanced training in investigations. History working alongside uniformed law enforcement, court officials, CCMA commissioners and prosecutors on criminal cases. Investigation with extensive knowledge of laws, crime prevention tactics and conflict resolution techniques.
Overview
18
years of professional experience
Work History
Standard BankEast London
Investigator
09.2012 - Current
Job overview
- Collaborated with other Banks, Security companies, Government departments, SAPS on investigations.
- Conducted thorough face-to-face interviews with employees, clients, other witnesses and suspects, and documented investigative findings.
- Documented findings and prepared detailed reports.
- Knowledgeable of Basic regulatory reporting requirements specifically relating to reporting requirements in terms of Sections 29, 28, 32, 34 of the FICA legislation
- Legislation regarding money laundering control and combating of terrorist financing.
- Knowledge of suspicious transactions and various typologies and fraud types.
- Basic regulatory knowledge and ensure Bank complies with the required regulatory legislations.
- Business and commercial fraud awareness
- Client Due Diligence procedures
- Knowledge of and ability to mitigate or prevent or report money laundering.
- Knowledgeable of Sanctions-related activities in banking and financial services industry.
- Dealing with complex investigations
- Specialist in investigation in internal and external space.
- Carefully documented statements, observations and evidentiary materials.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Researched criminal and civil cases and led investigations to determine appropriate course of proceedings.
- Supervised and updated data information tools for leadership.
- Conducted impartial investigations into complaints by employees and clients.
- Interviewed and interrogated suspects.
- Presented information at professional forums, conferences and Branches.
- Supervised and motivated employees and collaborated with personnel to identify strengths and areas of weakness.
- Testified in court during proceedings and trials.
- Testified in internal disciplinary enquiries and CCMA cases.
- Trained and supervised new employees.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Boosted productivity by training and guiding new employees.
- Obtained admissions of crimes using forensic interviewing techniques.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
Summit Insurance Administration ServicesEast London
Multi-Skilled Investigator
07.2010 - 08.2012
Job overview
- Collaborated with Security companies, Towing companies, other insurers and SAPS on investigations.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted interviews with witnesses and clients.
Special Investigation UnitEast London
Forensic Investigator
06.2007 - 06.2010
Job overview
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted interviews with witnesses and clients.
- Collaborated with Municipalities and government departments on investigations.
- Carefully documented statements, observations, and evidentiary materials.
- Researched criminal cases and led investigations to determine appropriate course of proceedings.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
- Testified in court during proceedings and trials.
ABSABloemfontein
Teller
01.2006 - 05.2007
Job overview
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted with training of new tellers on policies and procedures.
- Established rapport with new clients to increase satisfaction and loyalty.
- Referred customers to other banking departments for specialized services.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
- Educated customers on online banking and mobile banking applications.
Education
University of Free StateBloemfontein
Bachelor of Commerce from Banking And Financial Support Services
04.2004 - 04.2004
University Overview
- Awarded degree
Louw Wepener High SchoolWepener
High School Diploma
12.1999 - 12.1999
Skills
Money laundering investigations
Evidence processing and conducting disciplinary
Interrogation skills
Interviewing witnesses
Ethical and honest
Report preparation
Credit card fraud
Risk Assessment
Detailed report writing
Action planning
Cellular phone call data analysis
Trend Monitoring Lifestyle audits
Investigations of fraud, theft, dishonesty, employee misconduct, unethical behavior
Communications Skills Computer Literacy (MS Word, MS Excel, MS Outlook) Reporting Skills Presentation Skills Negotiation skills Attention to Detail Interpersonal & Relationship management Skills Analytical Skills Leadership Skills
Affiliations
Association of Certified Fraud Examiners
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Investigator
Standard Bank
09.2012 - Current
Multi-Skilled Investigator
Summit Insurance Administration Services
07.2010 - 08.2012
Forensic Investigator
Special Investigation Unit
06.2007 - 06.2010
Teller
ABSA
01.2006 - 05.2007
University of Free State
Bachelor of Commerce from Banking And Financial Support Services
04.2004 - 04.2004
Louw Wepener High School
High School Diploma
12.1999 - 12.1999