Shadrack Lebogang Rahlao
General Manager - Insurance
Johannesburg
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
31
31
years of post-secondary education
Work History
General Manager - Insurance
Nacora Insurance Brokers - Part of the Kuehne Nagel Group
Johannesburg
01.2022 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Formulated policies and procedures to streamline operations.
- Oversaw claims and underwriting
- FSP key Individual
Business Development Manager
Lion of Africa
Johannesburg
05.2017 - 11.2023
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Drive business development initiatives
- Manage relationships with brokers
- Oversee underwriting processes
Senior Marine Insurance Broker
Aon
Johannesburg
06.2021 - 12.2021
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conduct marine insurance brokering activities
- Place insurance policies with local and international markets
- Arrange reinsurance for large and complex accounts
- Assist with claims facilitation
Senior Marine Insurance Broker
Indwe Risk Services
Johannesburg
11.2017 - 05.2021
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
- Manage and grow a marine, aviation, and credit insurance book of business
- Foster client relationships and handle claims management
- Manage cost centers and supervise staff
Account Executive
Eikos Risk Applications, Jardine Lloyd Thompson
Johannesburg
05.2012 - 04.2017
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Managed sales cycle to maintain solid customer base.
- Managed customer relationships and source new business
- Conducted marine insurance brokering activities and negotiate terms
- Facilitated training workshops on marine insurance and INCOTERMS
- Kept up to date with industry changes and maintained comprehensive insurance wording
Equity Researcher
Profile Media
Johannesburg
06.2010 - 05.2012
- Capture financial statements and write commentaries on company results
- Analyzed financial statements
- Liaise with companies, answer queries, and perform share consolidations
- Summarize SENS notes and compile media comments
Credit Controller
Transman
Johannesburg
05.2008 - 12.2009
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Performed credit appraisals and document verification
- Completed in-depth research of issues to develop accurate and effective solutions.
Education
Master of Science - Insurance And Sustainable Risk Management
01.2023 - Current
Post Graduate Diploma - Business Administration
01.2021 - 04.2022
Higher Certificate - Short Term Insurance
01.2019 - 11.2020
Management Advanced Programme - General Management
09.2018 - 06.2019
Certificate - International Trade For Insurance Brokers
09.2015 - 05.2016
Certified Technician - Accounting
05.2004 - 07.2007
Matric - Commerce Stream
01.2001 - 11.2023
Regulatory Exams - RE 5
05.2012 - 06.2012
Regulatory Exams - RE 1
01.2022 - 01.2022
Skills
Insurance brokering and underwriting
Client relationship management
Staff supervision and team leadership
Financial analysis and reporting
Regulatory compliance
Strong communication and presentation skills
Insurance claim requirements
Managerial experience
Group insurance
Affiliations
Licentiate of the Insurance Institute of South Africa (LIISA) 2021 to date.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Glasgow Caledonian University - Master of Science, Insurance And Sustainable Risk Management
01.2023 - Current
General Manager - Insurance - Nacora Insurance Brokers - Part of the Kuehne Nagel Group
01.2022 - Current
Moonstone - Regulatory Exams, RE 1
01.2022 - 01.2022
Senior Marine Insurance Broker - Aon
06.2021 - 12.2021
Wits Business School - Post Graduate Diploma , Business Administration
01.2021 - 04.2022
Milpark Education - Higher Certificate , Short Term Insurance
01.2019 - 11.2020
Wits Business School - Management Advanced Programme, General Management
09.2018 - 06.2019
Senior Marine Insurance Broker - Indwe Risk Services
11.2017 - 05.2021
Business Development Manager - Lion of Africa
05.2017 - 11.2023
Institute of Exports - Certificate , International Trade For Insurance Brokers
09.2015 - 05.2016
Account Executive - Eikos Risk Applications, Jardine Lloyd Thompson
05.2012 - 04.2017
Moonstone - Regulatory Exams, RE 5
05.2012 - 06.2012
Equity Researcher - Profile Media
06.2010 - 05.2012
Credit Controller - Transman
05.2008 - 12.2009
Association of Chartered Certified Accountants - Certified Technician, Accounting
05.2004 - 07.2007
Mokgome Senior Secondary School - Matric , Commerce Stream
01.2001 - 11.2023