Shadrack Ramalepe
Post Basic Pharamacist Assistant (QPB)
Roodepoort
Summary
A motivated, adaptable and Qualified Post Basic Pharmacist Assistant seeking a position in a pharmaceutical environment which will utilize the Sales, Clinical and Pharmaceutical skills developed through past work experiences in this field. I have a methodical, customer focused approach to work and a strong drive to see things through to completion.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pharmacy professional prepared to excel in delivering top-notch support for patient care and medication management. History of collaborating in dynamic pharmacy settings while providing reliable assistance. Exhibits strong organizational skills and adaptability to meet changing demands.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
6
6
Languages
Work History
Pharmacist Assistant
Dis-Chem Weltevreden Pharmacy
Johannesburg
08.2020 - 04.2025
- Dispensing of medication, rendering advisory and information services/Primary healthcare services and stock control
- All administrative and reporting functions on Unisolve and SAP
- Assist Pharmacists in all aspects of dispensing, procurement and ethical stock control
- Assist and offer advice on the usage, side effects, contra-indications and the correct storage of medication to patients and other members in the healthcare team
- Talk to Pharmaceutical companies' representatives with regards to their different products portfolios.
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacists in compounding specialized medications for individual patient needs as required.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Developed strong relationships with patients and healthcare providers through clear communication and empathy.
- Collaborated with pharmacists to resolve medication discrepancies, ensuring patient safety and wellbeing.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
- Typed and printed out prescription and medication labels.
- Performed safety checks when dispensing medications to optimize patient safety.
- Assisted with quality control measures to ensure accuracy in dispensing medications and compliance with regulations.
- Offered compassionate support to patients during difficult situations or while facing complex medical decisions.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Expedited prescription processing time by utilizing advanced computer systems skillfully.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
- Organized client information into correct profiles while maintaining confidentiality.
Pharmacist Assistant (OTC Leader)
Medicare Pharmacy
Johannesburg
08.2019 - 07.2020
- Improving member experience, service levels and care in OTC department
- Driving targets, initiatives and incentives
- Training other HCP's on care packages
- Communicating OTC performance and sales figures
- Merchandising and pricing in OTC department as per planograms
- Managing price labels, promotion flashes and formulary products in OTC area
- Member follow-up calls and massaging
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacists in compounding specialized medications for individual patient needs as required.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Developed strong relationships with patients and healthcare providers through clear communication and empathy.
- Collaborated with pharmacists to resolve medication discrepancies, ensuring patient safety and wellbeing.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
- Typed and printed out prescription and medication labels.
- Performed safety checks when dispensing medications to optimize patient safety.
- Assisted with quality control measures to ensure accuracy in dispensing medications and compliance with regulations.
- Expedited prescription processing time by utilizing advanced computer systems skillfully.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
- Organized client information into correct profiles while maintaining confidentiality.
- Assisted with training new staff members, creating a more cohesive and knowledgeable team environment.
- Ensured proper medication storage, maintaining optimal inventory levels for efficient pharmacy operations.
- Maintained up-to-date knowledge of pharmaceutical industry trends, enhancing job performance and expertise.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
Pharmacist Assistant
Dis-Chem Direct (Courier)
Johannesburg
10.2016 - 07.2019
- Validation: Checking that the medication picked is correct as per doctor's script (e.g quantity, strength, directions and expiry dates), and then release the order to manifesting.
- Checking statuses and following validation processes as per SOP to ensure efficiency and avoid errors
- Capturing MedXpress orders and checking if the order is correct as per Dr's prescription
- Capturing Bestmed and Medihelp scripts and making sure that the correct generic substitution is adhered to as per specific Medical Scheme's formulary list and requirements
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Counted and labeled prescriptions with correct item and quantity.
- Expedited prescription processing time by utilizing advanced computer systems skillfully.
Case Manager (HIV)
Primecure(Netcare)
Johannesburg
04.2015 - 04.2016
- Correct and effective clinical case management of HIV positive and Post Exposure Prophylaxis (PEP) patients on Medical Aid Schemes contracted to the Disease Management Program (Primecure DMP).
- Reading and analyzing pathology results (e.g. Viral load, CD4 Count, Renal function, Liver Function Test, Hb and more) and discussing suitable treatment for patients with doctors.
- Correct application of the Disease Management treatment plan and relevant legislation and scheme rules.
- Handling of calls or correspondence from members and providers in a professional manner with the highest level of competency.
- Registering patients on the DMP and approving the medications according to the Medical Aid rules and procedures
- Capturing of information on the disease management system (such records to be detailed and correct.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Reduced client wait times for service access by optimizing internal referral processes.
- Established and maintained relationships with key stakeholders.
Pharmacist Assistant
Netcare Waterfall City Hospital Pharmacy
Johannesburg
09.2012 - 03.2015
- Dispensing of medication, rendering advisory and information services/Primary healthcare services and stock control
- All administrative and reporting functions on Unisolve and SAP
- Assist Pharmacists in all aspects of dispensing, procurement and ethical stock control
- Assist and offer advice on the usage, side effects, contra-indications and the correct storage of medication to patients and other members in the healthcare team
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacists in compounding specialized medications for individual patient needs as required.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
- Typed and printed out prescription and medication labels.
- Performed safety checks when dispensing medications to optimize patient safety.
Pharmacist Assistant
Dis-chem Pharmacy
Johannesburg
12.2010 - 09.2012
- Dispensing of medication, rendering advisory and information services/Primary healthcare services and stock control
- Assisting Pharmacists in all aspects of dispensing, procurement and ethical stock control
- Assisting and offering advise on the usage, side effects, contra-indications and the correct storage of medication to patients and other members in the healthcare team
Education
Post-Basic Pharmacist Assistant - Pharmacy
Pharmacy Healthcare Academy
Johannesburg, South Africa 01.2007 - 12.2008
Basic Pharmacist Assistant - Pharmacy
Pharmacy Healthcare Academy
Johannesburg, South Africa 01.2006 - 12.2007
End User Computing - Computer Studies
Stanford Computer & Business College
Polokwane, South Africa 01.2004 - 12.2004
Senior Certificate - Senior Certificate
Maolwe High School
Limpopo, South Africa 01.1998 - 12.1999
Skills
Problem-solving skills
Accomplishments
- Greatest Customer Care Skills
- Outstanding Growth and Perseverance
- Learner of the Year
- Best Performance in STD 9
Timeline
Pharmacist Assistant
Dis-Chem Weltevreden Pharmacy
08.2020 - 04.2025
Pharmacist Assistant (OTC Leader)
Medicare Pharmacy
08.2019 - 07.2020
Pharmacist Assistant
Dis-Chem Direct (Courier)
10.2016 - 07.2019
Case Manager (HIV)
Primecure(Netcare)
04.2015 - 04.2016
Pharmacist Assistant
Netcare Waterfall City Hospital Pharmacy
09.2012 - 03.2015
Pharmacist Assistant
Dis-chem Pharmacy
12.2010 - 09.2012
Post-Basic Pharmacist Assistant - Pharmacy
Pharmacy Healthcare Academy
01.2007 - 12.2008
Basic Pharmacist Assistant - Pharmacy
Pharmacy Healthcare Academy
01.2006 - 12.2007
End User Computing - Computer Studies
Stanford Computer & Business College
01.2004 - 12.2004
Senior Certificate - Senior Certificate
Maolwe High School
01.1998 - 12.1999
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