Shadey Selina Stalmeester

• Responsible for customer queries regarding their funeral, life policies and Credit Life insurance.
• Respond to customer requests via telephone and email requests.
• Queries consist of billing, amendment of policies, cancellation request ,claims and product knowledge.
• Contributed to team success by consistently meeting or exceeding performance goals related to call handling metrics and customer satisfaction scores.
• Assisted in the development of training materials, contributing to the continuous improvement of the team''s skills and knowledge base.

Reference - Zamambo Mkhize | Manager | (073 005 5980)

Reference - Lydia Moreku| Manger | (071 230 7928)

• Voice Logger under insurance department
• Capture client contracts
• Follow up on clients contracts
• Schedule clients for fitment
• Sell and market Cartrack products

Reference - Lee-Ann Noble |Supervisor | (082 924 8017)

• Responsible for customer queries regarding their DStv accounts
• Queries consist of billing, technical and product knowledge
• Responded to customer requests via written and verbal communication
• Improved first-call resolution rates by efficiently managing customer issues and complaints.
• Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.

Reference - Thozamile Mpumza | Team Leader | (078 229 9982)

• Negotiated with account holders to devise repayment plans and minimize collections receivables
• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
• Identified and analysed rejection patterns, partial denials and denials from third parties to improve existing processes
• Maintained compliance with fair debt practices and regulatory guidelines

Reference - Catherine Tieties | Team Leader | (076 521 4079)

• Maintained registration database of all first year students.
• Generated reports detailing campaign performance, customer engagement and engagement trends.
• Provided feedback to student advisors on brand consistency on outbound communications.
• Increased brand awareness by implementing targeted marketing campaigns and social media strategies.

Reference - Shepard Dube | IT Student Support | (073 798 4224)