Summary
Overview
Work History
Education
Skills
Accomplishments
REFERENCES
Timeline
Hi, I’m

Shabir Suleman

Divisional Operations Manager /Business Development & Sales Manager
Crosby, Johannesburg

Summary

" Deliver the Best Operation Excellence to every Client that walks through the door to ensure continuous sustainability and ongoing success for both client and company"

Dynamic Operation Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
years of professional experience
9
years of post-secondary education
3
Languages

Work History

Megaworxx
Johannesburg

Business Sales & Developement Manager
04.2021 - Current

Job overview

  • Calculated sales commission for sales team of [Number] representatives.
  • Contributed to team objectives in fast-paced environment.
  • Set and achieved company defined sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Built diverse and consistent sales portfolio.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Stayed current on company offerings and industry trends.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Presented professional image consistent with company's brand values.

The Smollan, Group - Tactical Solutions
Johannesburg

Divisional Operations Manager
01.2017 - 11.2020

Job overview

  • Management of Smollan Tactical Division -
  • Managing , Optimization and co-ordination of all Operational Projects on a national scale for major FMCG & non FMCG clients, on a national scale
  • Provide Clients with the Best Operational executions at store level
  • Objective was to grow the Division through through pro-active selling and increase service offerings to current and new clients
  • Alignment of Operational KPI`S to International Best Practice
  • Implementation of Live Operating system(Tech) to track & trace ongoing projects
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed and maintained courteous and effective working relationships.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Effective Route Optimization and Planning
  • Effective end to end Project Management
  • Monthly, Yearly P&L Management including forecast vs actual analysis
  • Effective Fleet , HR & Conflict Resolution
  • Management of Kitting & Gifting, Warehousing,Installation Banding Divisions
  • KPI /Performance Management of all Divisional heads

The Smollan Group- The Adwarehouse Division
Johannesburg

National Installation Manager
02.2011 - 12.2016

Job overview

Management and Optimization of Operations

and co-ordination of POS Installation Projects/Campaigns for major FMCG clients on a national scale.

* Provide Clients with the Best Operational executions at store level

* Alignment of Operational KPI`S to International Best Practice

* Implementation of Live Operating system(Tech) to track & trace ongoing projects

* Effective Management of Project Budget, Cost alignments, Assets, People and Stakeholders

* Effective End to End Project Management

* Ongoing Training, development, mentoring and coaching

  • Scorecards- KPI Management both internally and externally
  • Monthly , Yearly P&L Management including Forecast vs Budget vs Actuals
  • Effective route Optimization
  • Effective Fleet, Human Resource and Conflict Resolution


Smollan Group - Metcash Private Label, KZN

Regional Sales Manager
08.2007 - 12.2010

Job overview

  • Account Management of Metcash`s House Brand
  • Effective Placement and Distinct Implementation of Marketing Strategy to ensure Private Label growth and sustainability
  • Effective Promotional Implementation and 100% compliance
  • Competitor Analysis and strategic combatting
  • Effective Regional Budgeting and planning
  • Effective Team Management- of all Area Marketers,Merchandisers and Metcash's Store Personnel
  • Effective Stakeholder Management
  • Effective Asset, Fleet ,HR and Customer Management
  • Standardization of Merchandising Standards across the Region
  • Returns Management as per shrinkage allowance
  • Category Management across total store
  • Shelf Health and forward share compliance and adherence
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

K-Markt Retail Services
KZN , E.CAPE & Lesotho

Regional Sales Manager
01.1997 - 08.2007

Job overview

  • Finalized sales contracts with high-value customers.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Executed successful marketing campaigns to generate new business and expand customer base.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
  • Executed successful promotional events and trade shows.
  • Developed and managed budgets to confirm proper use of resources and maximize profitability.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.

Education

Ester Payne Smith Secondary School
PMB, KZN

Matric
01.1987 - 12.1991

University Overview

Business Economics , Economics , Maths , English, Afrikaans, Accounting

SETA
DURBAN - KZN

- Generic Management - NQF 5 from Business Education
01.2009 - 12.2009

University Overview


  • Completed professional development in

Leadership & Management,

Managing Strategic Change,

Business Processes and Business Plan Creation,

Development of Strategic Plan.

Taylor Training Solutions
Johannesburg

from Sales Management
01.2009 - 12.2009

University Overview

  • Completed professional development in

Marketing Principles,

Marketing Environments,

Consumer Behavior

Market Segmentations

University of Washington
Johannesburg

from Project Management
02.2014 - 12.2014

University Overview


  • Professional development completed in

Managing Projects

Development of a Project Plan,

Project Risk Analysis,

Cost Management & Project Budgets,

Project Stakeholder Management,

Project Team Selection

Project Analysis and sustainability

Project Team Selection

University Of Pretoria
Johannesburg

from RMDP-
01.2015 - 12.2015

University Overview


  • Professional development completed in


Operations & Supply Chain Management,

Retailing in the global and South African

context, Retail Leadership, Marketing, Retail

Technology & Information Management,

Strategy development and Implementation,

Financial Management & Accounting,

Workplace Transformation

Nimico
Johannesburg

from Finance For Non Financial Managers
01.2015 - 12.2015

University Overview


  • Completed professional development in


Financial Management,

Statement of Comprehensive Income,

Interpreting Financial Statements,

Cash Flows,

Financial Ratios & Measurements

Skills

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Accomplishments

  • Voted Best Developed and Improved Region- 2008
  • Managed and Supervised Large Team across3 Regions
  • Continuous Self Development
  • Voted Best Coach and Mentor - KZN
  • Awarded Behind the Scenes Achievement Award- Smollan
  • Creation of a sustainable and growing client base - Megaworxx
  • Software and Technology Implementation -Megaworxx
  • Systems & Process Implementation- Megaworxx
  • Simultaneous Project Management of a number of strategic projects- Smollan

REFERENCES

MEGAWORXX

TYRELL GOVENDER( Senior Sales Executive - 079 304 9954

PRATASH RAVJEE- DIRECTOR- 067 381 4000


SMOLLAN SALES & MARKETING- 13 YR CAREER SPAN 

(TACTICAL SOLUTIONS))

REFILOE DIKOLE-  072 782 9659- 

JOHANNES MOCHADIBANE- 079 511 7947 

METCASH

JOHAN VAN DER WESTHUIZEN BUSINESS UNIT MANAGER- 078 803 6073 

RAY REDDY - BU DIRECTOR- 083 629 9518

ADWAREHOUSE

PETER COOK -DIRECTOR ( 082 923. 2946 - ADWAREHOUSE


K-MARKT REATIL SERVICES- 

DAVID KIDSON- DIRECTOR- 082 410 3891

Timeline

Business Sales & Developement Manager

Megaworxx
04.2021 - Current

Divisional Operations Manager

The Smollan, Group - Tactical Solutions
01.2017 - 11.2020

University Of Pretoria

from RMDP-
01.2015 - 12.2015

Nimico

from Finance For Non Financial Managers
01.2015 - 12.2015

University of Washington

from Project Management
02.2014 - 12.2014

National Installation Manager

The Smollan Group- The Adwarehouse Division
02.2011 - 12.2016

SETA

- Generic Management - NQF 5 from Business Education
01.2009 - 12.2009

Taylor Training Solutions

from Sales Management
01.2009 - 12.2009

Regional Sales Manager

Smollan Group - Metcash Private Label, KZN
08.2007 - 12.2010

Regional Sales Manager

K-Markt Retail Services
01.1997 - 08.2007

Ester Payne Smith Secondary School

Matric
01.1987 - 12.1991
Shabir SulemanDivisional Operations Manager /Business Development & Sales Manager