Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic
Shaafiek Hercules

Shaafiek Hercules

Warehouse Management
West Rand

Summary

Experienced Warehouse Manager with over 15 years of experience. Skilled in supervising dispatch staff, coordinating services and deliveries, and maximizing on-time performance. Proficient in utilizing scheduling software, telephone, and data analysis for effective dispatch support implementation and team coaching. Committed to achieving optimal results and continuous improvement in a fast-paced environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

31
31
years of professional experience
20026
20026
years of post-secondary education

Work History

Dispatch Manager

Cranbrook Flavours
Gauteng
01.2020 - Current
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Reported to management operational activities and maintained current records.
  • Mentored new hires in navigating the complexities of the Dispatch Manager role.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
  • Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled deliveries and pickups according to customer needs.
  • Received new orders, prepared documentation, and assigned personnel.
  • Utilized customer feedback to improve customer service.
  • Scheduled and organized delivery routes.
  • Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
  • Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
  • Reduced response times with effective dispatcher training and timely decision making.
  • Optimized resource allocation to minimize costs while maintaining high service levels.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Developed contingency planning process for unexpected delays, minimizing impact on delivery schedules.
  • Analyzed performance data to identify trends and develop strategies for improvement.
  • Overseeing maintenance scheduling for fleet, ensuring vehicles were in optimal condition.
  • Reduced overtime costs by optimizing dispatcher schedules through effective workforce management.
  • Implemented feedback system for drivers to improve service quality.
  • Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
  • Improved team efficiency with thorough training sessions on dispatch procedures and policies.
  • Fostered culture of safety, conducting safety training sessions for staff.
  • Established disaster recovery plan, ensuring business continuity in emergency situations.
  • Enhanced customer satisfaction by establishing clear and efficient communication protocol.
  • Enhanced dispatch accuracy by utilizing tracking system.
  • Provided detailed reports to management on dispatch operations, identifying areas for improvement.
  • Managed team of dispatchers, fostering collaborative environment to meet delivery targets.
  • Streamlined communication between drivers and dispatch team, ensuring real-time updates on delivery status.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Loading of the delivery vehicles in accordance with the various routes/destinations.
  • Reporting expired, damaged, and non-conforming stock to the Production Manager.
  • Ensuring good Housekeeping, Health and Safety are maintained in the dispatch department.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Project Manager

CRF Building Projects
Gauteng
01.2019 - 01.2020
  • Overseeing and managing all building projects from start to completion.
  • Liaising with the clients with changes and progress on building works.
  • Attending to clients with regards to quotations.
  • On completion of the project, compiling a snag list and once completed all snags, handing over the keys to the client.
  • Responsible for the purchasing of material, and managing the budget set out for the project.
  • Ensuring staff always adhere to safety and ensuring that housekeeping is maintained at the end of the shift.
  • Reason for leaving: The company is owned by my brother and the building industry is not stable. I am looking for stability and my passion is working within the warehouse/logistics sector. Currently I am able start immediately with any company should I be successful as there is no notice period to submit.

Warehouse Manager

Atlas Copco / Epiroc SA
Gauteng
01.2007 - 01.2019
  • Company Overview: Distribution Centre
  • Management and running of the complete operation Inbound/Outbound for the Distribution Centre SA which was split into 3 environments (Mining, Compressor and Construction division)
  • Part of the safety committee and a fair knowledge of ISO 9000/14000 (EMS) & OSHA.
  • Responsible for SKU/Inventory to the value +- R600 million with +-22 000.00-line items.
  • Managed +- 42 Warehouse Staff which included supervisors, material handlers, office staff and cleaners.
  • Oversee maintenance of the Distribution Centre which included the handling equipment (forklifts, reach trucks, order pickers and hubtecs), maintenance of the racking & shelving and maintenance of the building.
  • Implementation of daily morning talks with the warehouse staff which covered daily performance Inbound/Outbound, Safety, 5s (sort, set in order, shine, standardize, and sustain), operational issues/problems, companies Vision and Mission and Training needs.
  • Part of the committee with the implementation of the Warehouse Management System (RF Pathways), which included the training of staff on how to use scanners from receiving, locating/relocating of stock, picking, updating the system, aligning stock with old system, loading of serial numbers for high category sku’s/inventory, and maintenance of the system.
  • Complete yearly stock count and cycle counts.
  • Ordering of PPE’s, tools, stationery, and packaging material.
  • Co-ordinating the delivery/receiving of Airfreight & Sea-freight with the various shipping agents.
  • Co-ordinating the deliveries/outbound with internal transporters which included breakdown, overnight, same-day deliveries and deliveries to the neighboring countries (Namibia, Zimbabwe, Mozambique & Botswana).
  • Intervention/liaising with customers relating to deliveries, collections, complaints/compliments, identifications of part numbers, queries and giving them a brief tour of the Distribution Centre.
  • Identifying and implementing all staff training needs.
  • Responsible for all staff KPI’s, VC’s and appraisals which had to be maintained weekly and submitted to the DC manager for approval.
  • Reporting weekly and monthly measurements to the DC manager & Logistics manager.
  • Assisting the branches/ neighboring countries with the set-up of the warehouse which included racking/shelving, handling equipment, systems, and stock controls.
  • Member of the safety committee for the Distribution Centre.
  • Ensuring good practice maintained daily for housekeeping, 5’s and safety in the Distribution Centre.
  • Managed all contractors/sub-contractors working the Distribution Centre.
  • Distribution Centre

Logistics Controller

Volvo Truck Industries
Durban
01.2005 - 01.2007
  • Company Overview: Assembly Plant
  • Direct Link between Production & Logistics.
  • Complete managing of Logistics Department.
  • Co-ordinating with the Shipping Lines/Agents when vessels dock, to plan delivery of containers to the plant.
  • Planning of the operation from unpacking of containers for parts to be packed in various stages for the production line.
  • Reporting to Volvo Sweden of non-conforming parts i.e., excess, shortages, damages, and incorrect parts.
  • Purchasing of local content parts and coordinating/planning of delivery.
  • Assisting the Production Supervisors with all part queries.
  • Managing & controlling the delivery of finished Trucks to the correct destinations.
  • Maintaining of housekeeping and safety within the Logistics department.
  • Ensuring training for staff.
  • Managed 10 Logistics staff.
  • Assembly Plant

Team Leader

Man Truck & Bus
Durban
01.2003 - 01.2005
  • Company Overview: Assembly Plant
  • Direct link between Production and Logistics.
  • Managing the unpacking of Truck & Bus kits into various stages for the Production line.
  • Reporting of non-conforming parts to MAN Germany and ensuring correct replacement parts are received before start-up of production.
  • Planning the placement of unpacked kits to the production line as per production schedule.
  • Responsible that all vehicles driven off the production line are complete.
  • Reporting any part shortages that would affect production to senior Management and the Planning Department so the production could be rescheduled.
  • Maintaining daily housekeeping and safety.
  • Carrying out of monthly internal ISO audits within the various departments.
  • Member of the Employment Equity and Training committee.
  • Planned training for staff under my control.
  • Supervised 12 Logistics staff.
  • Assembly Plant

Logistics Administrator Foreman

Man Truck & Bus
Durban
01.1999 - 01.2003
  • Company Overview: Assembly Plant
  • Responsible for the costing and updating the Vehicle Assembly Sheet for completed vehicles.
  • Capturing of parts requisitions.
  • Co-ordination the housekeeping.
  • Prepare pick slips for planned and unplanned production.
  • Co-ordinating of stock counts and ensure stock accuracy for various category stock items.
  • Reconciliation of incorrect stock.
  • Managing High Value stock items i.e., Engines, Gearbox, Fuel tanks, tyres and Cabs.
  • Co-ordinating the deliveries of tyres for initial stage of ordering to liaising with the Tyre manufacturer/supplier until delivery was required to the production line.
  • Assembly Plant

Labour Consultant/Agent

Unique Labour Hire
Durban
01.1998 - 01.1999

Stores Clerk

Genrec MEI
Durban
01.1996 - 01.1998

Cost Clerk

Genrec NIS
Durban
01.1995 - 01.1996

Education

Matric Certificate -

Hillview Senior Secondary
Durban

Basic Computer Course -

Computer Careers
Durban

Occupational Health & Safety -

NOSA
Gauteng

Certificate in Storemanship -

Sapics
Gauteng

Principles of Production & Inventory Management -

CS Holdings
Durban

Team Development Training -

VW Education & Training
Durban

ISO 9001 Accredited Internal Auditor -

Isolink
Gauteng

Diploma in Warehouse Management -

Damelin
Durban

Higher Certificate in Management Development -

University of Free State
Gauteng

Legal Liability Training -

NOSA
Gauteng

Skills

Conducting employee performance reviews

Cost management expertise

Proven leadership abilities

Teamwork and collaboration

Customer service

Analytical problem-solving

Prioritization and scheduling

Effective verbal communication

Computer proficiency

Decision-making

Analytical reporting expertise

Time management abilities

Organizational skills

Implementation of safety measures

Inventory management expertise

Training and development

Additional Information

Additional information and references will be provided upon request.

Timeline

Dispatch Manager

Cranbrook Flavours
01.2020 - Current

Project Manager

CRF Building Projects
01.2019 - 01.2020

Warehouse Manager

Atlas Copco / Epiroc SA
01.2007 - 01.2019

Logistics Controller

Volvo Truck Industries
01.2005 - 01.2007

Team Leader

Man Truck & Bus
01.2003 - 01.2005

Logistics Administrator Foreman

Man Truck & Bus
01.1999 - 01.2003

Labour Consultant/Agent

Unique Labour Hire
01.1998 - 01.1999

Stores Clerk

Genrec MEI
01.1996 - 01.1998

Cost Clerk

Genrec NIS
01.1995 - 01.1996

Matric Certificate -

Hillview Senior Secondary

Basic Computer Course -

Computer Careers

Occupational Health & Safety -

NOSA

Certificate in Storemanship -

Sapics

Principles of Production & Inventory Management -

CS Holdings

Team Development Training -

VW Education & Training

ISO 9001 Accredited Internal Auditor -

Isolink

Diploma in Warehouse Management -

Damelin

Higher Certificate in Management Development -

University of Free State

Legal Liability Training -

NOSA

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