Sfundo Mohapi
Durban,KZN
Summary
Dynamic and results-driven professional with extensive experience at Atasca, excelling in customer service and staff training. Proven ability to enhance guest satisfaction through effective communication and order accuracy. Skilled in cash handling and maintaining cleanliness standards, consistently delivering exceptional dining experiences in high-volume settings.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.
Overview
3
3
years of professional experience
Work History
Waitor
Atasca
04.2024 - 01.2025
- Provided excellent customer service by accurately taking orders and ensuring timely delivery, enhancing guest satisfaction.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for patrons.
- Assisted in training new staff members on service protocols and menu knowledge, improving team efficiency.
- Collaborated with kitchen staff to ensure seamless communication and timely food preparation, optimizing service flow.
- Managed customer inquiries and concerns with professionalism, leading to positive dining experiences and repeat business.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Machandiser
KwikSpar Blair Atholl
05.2022 - 02.2024
- Maintained optimal inventory levels by restocking shelves and organizing products efficiently, enhancing store operations.
- Assisted in merchandising strategies by implementing promotional displays, attracting customer interest and boosting sales.
- Conducted regular inventory checks to ensure product availability and minimize stock discrepancies, supporting operational efficiency.
- Collaborated with team members to streamline product placement, improving visibility and customer accessibility within the store.
- Monitored product freshness and quality, ensuring compliance with safety standards and maintaining customer satisfaction.
- Engaged with customers to understand preferences, providing tailored assistance and reinforcing a positive shopping experience.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours , weekend, and holiday shifts.
Education
High School Diploma -
Emqhele Secondary
Durban, South AfricaSkills
Customer service
Timeline
Waitor
Atasca
04.2024 - 01.2025
Machandiser
KwikSpar Blair Atholl
05.2022 - 02.2024
High School Diploma -
Emqhele Secondary