Setlabo Oscar Gregory Modiba

• Maintains and manages Microsoft Intra, Azure Active Directory, Cisco, SonicWall, PureCloud PBX, VMware, QuickBooks, TeamViewer, and PaperCut cloud print in the region.
• Support within Global IT: Systems Administration, IT Infrastructure, Network Operations, Service Desk, and IT Infrastructure support within the EMEA Region.
• Provided exceptional IT support to staff members, resulting in increased productivity.
• Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
• Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
• Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
• Part of the Global IT team supporting EMEA as the regional lead.
• Programmatic support: Led IT teams seconded to the National Department of Health, the National Institute for Communicable Diseases (NICD), the South African Health Products Regulatory Authority, and the Solidarity Fund under the USAID and Global Health Security (GHS) program.

• Responsibilities: Systems and Network Administration.
• Technical skills: Azure Active Directory user and policy management, hardware and software maintenance, network management, data backup and recovery, Virtualization, user support and training, and security management.
• Manages the implementation, configuration, support, and incident resolution for end users relating to IT hardware and infrastructure.
• End-user support and training, IT documentation, and onboarding on M365.
• Coordinates IT support and manages IT projects in the region.
• Member of the Change Advisory Board (CAB) committee responsible for change management requests in the region.
• Procurement and contracts management (third-party and service providers)

• Administration and management of Oracle NetSuite ERP, Google Suite, PureCloud, Windows Server 2019, Office 365, and Jira.
• UAT and Software testing: Isolated environment, replication of production, User-centric validation, Identification of Gaps and Issues.
• IT Security & Infrastructure Support (LAN, WLAN, and WAN): Manage and perform daily, weekly, and monthly administrative tasks on Systems Management: Active Directory, Firewall, Biometric Access, CCTV, PABX, Switches, and Routers.
• Mentoring and training ICT technicians on newly rolled-out systems on a rotational basis.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.

Support within eMedia Group: E-TV| eNCA | eNews| Yfm |Sisani Studios | OpenView

• Daily incident/request ticket queue monitoring and resolution.
• Manage and perform daily, weekly, and monthly administrative tasks on systems management software such as SCCM, XenData, Service Manager, Cloud PABX, NetApp, Omeon, Symantec Endpoint security, Mimecast, and Fortigate.
• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
• Worked with users to determine areas of technology in need of improved usability.
• Collaborated with the IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.

• Support for South Africa and sub-regions includes ICT support, helpdesk assistance, and attendance via calls, email, and the IT ticketing system.
• Hardware and software support installation and troubleshooting of faulty PCs.
• Network monitoring: Unified Communication, VoIP, and Windows servers.
• Azure, SharePoint, CRM, CCTV, and Windows Server: Active Directory and Exchange 2016 Administrator.
• IT Service Delivery Management of desktop-related projects, adheres to the project plan, and ensures that the projects are completed within the set project completion time.
• Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
• Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
• Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.

• Desktop support and MFP support.
• Network Administrator (Domain Admin): Windows Server, SCCM, and SCOM, Mimecast, Cloud Administrator; Dropbox for Business, Google Suite, Office 365, and Mitel PBX Administrator.
• Infrastructure integration support (video conferencing, Hyper-V management, Symantec: Endpoint, and Backup Exec management).
• IT audit: hardware procurement, software licensing, and IT inventory.
• Building Management System (BMS): power, heating, ventilation, air-conditioning, and access management (biometrics and CCTV).
• IT project coordination and hardware upgrades.
• Optimized software performance through regular updates, patches, and maintenance tasks to ensure a seamless user experience.
• Managed vendor relationships effectively for the timely procurement of IT equipment while adhering to budget constraints.
• Streamlined IT support processes with effective ticketing systems, and prioritization methods for rapid issue resolution.

• Used ticketing systems to manage and process support actions and requests.
• Managed call flow and responded to technical support needs.
• Active Directory, Lotus Notes, SCCM, SCOM, and McAfee endpoint administration.
• Managing network computers and the deployment of Mobile Device Management, systems maintenance, and support (Cisco Unified Services and VoIP, 3G, Apple iOS, Android, BES, and Riverbed).
• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.

• Logging calls and providing technical support for queries, requests, and incidents.
• Troubleshooting, configuring internet connectivity, and monitoring the Telkom national network, Metro Ethernet, Satellite, and ADSL infrastructure:
• Monitor IT systems availability, provide fault reports, and escalate incidents appropriately to third-tier support.
• Coordinate and support the installation of customer network hardware, management of customer networks-patches and updates, and support for Telkom and Telkom Mobile customers.
• Follow up on escalated faults, dispatch of field technicians, and Network Operation Centre updates.
• Systems management: CRM, ERP, network monitoring, and satellite center.

University of Limpopo: Jan 2010 - Dec 2011.

• I worked under a subcontractor where we demolished building partition boards.
• Formatted and reloaded computers, replaced old network cables (CAT6 and fibre).
• Mounted cabinet racks, brush panels, and installed network points.