Summary
Overview
Work History
Education
Skills
Interests
Learning Initiatives
Timeline
Generic
Seth Daniels

Seth Daniels

Contact Center Sales Advisor
Cape Town

Summary

Dynamic and results-driven professional sales consultant prepared for impactful results. Background in direct sales and contact center environments, with strong focus on achieving targets and driving customer satisfaction. Skilled in team collaboration, adapting to changing needs, and leveraging effective communication and problem-solving abilities. Reliable and results-driven with expertise in customer engagement, sales strategies, and technology utilization.

Overview

5
5
years of professional experience

Work History

Direct Sales Contact Center Consultant

Rain
05.2024 - Current
  • Developed a strong knowledge of company products and services, enabling the provision of expert advice to clients during the sales process.
  • Conducted comprehensive product demonstrations, highlighting key features, benefits, and value propositions tailored to each prospect''s unique requirements.
  • Expanded customer base through targeted outreach efforts, generating new leads for potential clients.
  • Boosted sales revenue by establishing strong relationships with customers and offering tailored solutions to meet their needs.

Contact Center Consultant

EXL
04.2023 - 04.2024

Life Insurance Payout Assistance:

  • Guidance through life insurance claims processes.
  • Review documentation and verify policy details.
  • Resolve discrepancies or expedite claims.
  • De-escalate sensitive or emotional situations.


Leave Management (FMLA, STD, LTD, etc.):

  • Educate employees on leave eligibility and requirements.
  • Initiate and track leave requests, ensuring compliance with HIPAA and DOL regulations.
  • Provide status updates and follow up on documentation or deadlines.

Customer Service Sales Representative

The Sports Concept Store
05.2021 - 05.2023
  • Operated POS, scanning items and processing transactions.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Replenished and monitored inventory levels to ensure product availability.
  • Managed online store content, updating product listings, pricing, and availability.
  • Processed and fulfilled online orders

Shop Assistant

Pick N Pay
01.2020 - 12.2020
  • Maintained cleanliness and order at the checkout stations.
  • Handled cash, card, and digital payments with accuracy and integrity.
  • Assisted with customer inquiries, product location, and store promotions.
  • Operated POS systems to scan, process, and complete customer purchases efficiently.
  • Packed groceries quickly and carefully, prioritizing item safety and customer satisfaction.

Education

High School Diploma -

Norman Henshilwood High School
Cape Town, South Africa
04.2001 -

Skills

Call monitoring

Sales strategies

Computer literacy

Goal-oriented mindset

Customer relationship management

Interests

Chess

MMA

Reading

Bodybuilding

Creative Writing

Learning Initiatives

  • Zulu
  • E-Commerce
  • Financial Risk Management
  • Front End Web Development

Timeline

Direct Sales Contact Center Consultant

Rain
05.2024 - Current

Contact Center Consultant

EXL
04.2023 - 04.2024

Customer Service Sales Representative

The Sports Concept Store
05.2021 - 05.2023

Shop Assistant

Pick N Pay
01.2020 - 12.2020

High School Diploma -

Norman Henshilwood High School
04.2001 -
Seth DanielsContact Center Sales Advisor